Reassessing Direction: Ask Yourself What’s Important

What’s important? It’s a question we have to periodically ask ourselves.

For the better part of 12 years, writing content that centered on communication was important to me. It made sense. Marketing, communication, public relations, and journalism was migrating to a digital landscape as people who didn’t necessarily have much experience in the field opened up new dialogues, discussions, and channels.

I knew something about marketing and communication and entering into discussion with content creators — professionals migrating to the digital space or people in the digital space who were learning communication and marketing skills — was an exhilarating experience. As an educator, it still is from time to time, even if many of those conversations have migrated to places like Facebook and LinkedIn (for now).

I’m glad I did. This blog houses a considerable amount of content that chronicles the evolution and growth of communication. The best of it, those posts that have a certain timeless quality, are still used in my classes today — both those at the University of Nevada, Las Vegas and some private classes that I’ve taken to teaching from time to time. In fact, I do have a few new ideas I want to sketch out and share in this space in the near future too.

I may have done it by now, but somehow I was overwhelmed by attempting to reconcile what I know works online (writing niche subject matter expert content) and what’s important to me (which is a bit broader in scope). I’m not the first communication strategist to struggle with this idea and I am sure I won't be the last. Most of us know that toggling back and forth between personal interest and professional prowess isn’t the right formula to attract eyeballs, engagement, and reciprocal action.

Then again, what’s important? 

While the social media measurement models we establish for business make sense (aside from the over emphasis on eyeballs perhaps), there is always that other side of the coin. The best posts are those that tap into what’s important to you as a person — because the spark is more important than whatever formula or standard you set. 

Right now, there are a number of topics that are important to me. After seeing some shake ups happen at the City of North Las Vegas and City of Henderson, I am considerably more attuned to what is happening not only in my community, but also the communities around me. When you combine these stories with continued reports that our education system is still broken, it becomes clear that communication alone, or lack thereof, is not the answer.

We need solutions, ones where communicators in those government entities can support them by serving their organizations and the public and not whatever agenda has been drawn up behind closed doors. Reputation management, after all, is not about hiding what has happened. It's about making it right.

Along with my community, the work where most of my time is invested is important. In addition to my own firm, I am assisting the Council of Multiple Listing Services in support of its mission to build a better marketplace and developing content for an integrative oncology site to help people cope and better care for themselves before, during, and after cancer treatment, among other things.

I’ve also considered drawing more attention to where my interest in youth sports intersects with personal fitness, and the psychology behind it. And then there are those short stories I write from time to time, and my desire to develop courses beyond the university setting. I plan to launch one online pilot class this year.

So, at the core of it, I have been spending more time feeding my passion to work only with those who serve people, aspire to make the world a better place, and/or seek to advance humankind. And, in answering my own question, that is what is important. It seems to me that these are the words, concepts, and strategies I should explore more often. How do we do things better?

Maybe all we have to do is kick a few hurdles out of the way. Maybe all we have to do is ask what's important. Good night and good luck.

Writing Across Communication: Writing For Tomorrow

The writing you read today won't be the communication you need tomorrow. In a world where content can appear on any surface or no surface at all, providing consumers with real time intuitive assistance to find the right product, improve performance, or manufacture reality will require a different kind of thinking, planning, and promoting. The boundaries and barriers are gone.

Content will need to be versatile, portable, multimodal, and improve the consumer experience. Storytelling alone won't be good enough. Many stories will have to be told by the consumer, drawing upon a non-linear array of data capable of delivering visual, aural, written, kinesthetic content based on the platform they are using and their preference for learning, experiencing, and making purchases.

Logical or emotional, solitary or social, the words we write tomorrow will be blueprints that appreciate no one person is really the same — even if there are a few things that never change.

A sneak peek into the future with a predictive deck. 

When I needed a new deck to wrap up my final Writing Across Communication class last spring, I set an objective to help my writing students to appreciate the future as well as a few constants in that have always been part of human communication. It made for a worthwhile exercise in bringing consumer psychology and strategic communication together. They really do belong together.

Writing Across Communication: Writing For Tomorrow from Copywrite, Ink.

While many writers spin their wheels trying to find the right way to spin their story, relatively few remember that most communication aims to motivate people. So if you don't know what motivates them, you are only operating with one-half of a two-part equation between the sender and receiver.

Three primary drivers for motivation. 

• Intensity of need or desire
• Perceived value of goal or reward
• Expectations of individual or peers

In order to start reconciling these drivers, it's generally a good idea to remember that humans are the only creatures on the planet that form perceptions based on objective and conceptual realities. We're also the only creatures who possess a capacity for cooperation that is both flexible and scalable.

As technology continues to blur the lines between these two realities, people will likely become increasingly responsive to conceptual influences, making the communication of tomorrow especially potent if the message is sent across multiple delivery methods, repeated across a multimodal spectrum, and delivered as non-linear content that allows the user to self-select the experience.

When done right, it will provide even more opportunities to change behavior, change perception, and change attitudes toward just about anything that doesn't oppose individual or cultural core values. Although even those are subject to change when communication is created from precise objectives.

Writing Across Communication will be available again at the University of Nevada, Las Vegas this fall. The class includes eight sessions from Sept. 21 through Nov. 9. I am currently developing an online version of the course for people outside Southern Nevada, independent of the university.

Considering Education: More Choices Mean More Chances

The next couple weeks are a whirlwind. My daughter is graduating from elementary school this week. My son is graduating from high school next week.

Next year, he will be headed to the University of Nevada, Reno while she looks forward to starting her middle school years at Legacy Traditional School in Las Vegas. We’re grateful she was accepted by a charter school, as it seems like it will provide a suitable transition from the private school she has attended for the past six years. We never had to consider such a transition for my son. He attended public school from kindergarten through high school.

She might have attended private school from kindergarten through high school too, but school choice, a.k.a. Educational Saving Accounts (ESAs), continue to stall in Nevada. So while I helped campaign for ESAs, writing columns and comments, we also toured and applied to several charter schools where selection is determined by lotteries and waiting lists.

After she was accepted at Legacy, some people wondered why I continued to donate my time in support of ESAs even though my family would no longer benefit. My answer was simple enough. My support of ESAs isn’t about just about my family. It's about all families because I know school choice works. An early version of it changed my education experience and my life.

Affording more parents school choice will course correct more kids.

As one of those students who was mislabeled by the public system in first grade, I had already been ushered off to the school’s portable classrooms, dubbed the “barracks.” Out there, away from the other students, education was optional. Most kids so assigned would bide their time, failing forward.

My grandmother wanted more for me so she intervened. At the end of third grade, she pulled me from the public school system and enrolled in me a private secular school to repeat. While we were too poor to afford it, she somehow managed to secure a hardship grant. I’m grateful.

The new school reassessed the public school system’s perception that I wouldn’t amount to anything and discovered something different. I was only struggling with most subjects because I couldn’t read. They also determined I was gifted in math and art and provided advanced placement curriculum so I wouldn’t become bored with the standard lessons.

The change in classwork changed my outlook. Within the course of one year, I rose from the bottom percentile to one of the top in my class. And as my performance improved, my sometimes unruly behavior — the by-product of being teased in public school for being raised by grandparents and having a visible handicap — dissipated. School choice gave me a chance.

After that school year, my grandparents were no longer able to raise me so I was returned to public school in a different state. The foundation that the private school provided me, despite not being ‘held accountable’ by the state, placed me well ahead of my peers. This never changed.

Sure, I had some ups and downs across the entirety of my educational experience, but my love for learning always persisted. Not only have I become I a lifelong learner, but I also share my passion for education as a part-time continuing education instructor at the University of Nevada, Las Vegas — an outcome that would have been an impossibility had some version of school choice not existed for me.

At the end of the day, no matter what political arguments people raise, ESAs come down to one thing. Different students excel in different learning environments. Knowing this, we should be doing everything we can to make it easier for them to be enrolled in the right environment and without any of the pervasive socio-economic and faith-based labels on students or the bureaucratic requirements that frequently restrain public schools from better performance. More choices mean more chances.

Writing Across Communication: An Introduction To Writing

Anyone who has ever been introduced as a writer already knows the most common question that follows. In the thirty some years I've been introduced as one, it has never changed. It's timeless.

"So, you're a writer," they say, in admiration and sometimes skepticism. "What do you write?"

"Words," I would tell them. "And on good days, sentences."

I'd immediately follow up with a litany of audience-tailored examples that could be easily understood before settling on the umbrella concept as a commercial writer (copywriter isn't readily understood by people outside advertising and marketing) and occasional journalist. Later, I turned in the nouns for stylistic adjectives that ranged from strategic and interactive to gripping and zippy. I still do at times. 

Nowadays, I'm more likely to tell people that how we define writing really depends on whom we ask. Whereas Walter Lippman might define it as an opportunity to tell the truth and shame the devil, Stephen King is more likely to say that it's "the truth inside the lie." They're both right for their craft.

Bigger than that, writing is the process by which we translate our desired perception of objective and conceptual realities into a form that others may see, adopt, and act upon. It's one of the ways we exploit our extraordinary cooperative capacity as humans — agreeing or disagreeing that certain ideas, thoughts, and concepts have greater value than the objective, physical world in which we live — even if we don't personally know the person or group of people who put the words together. 

Regardless of what "kind of writer" someone is, the fundamental core of it remains unchanged, which is why I invested some time to design a class that could provide students with an understanding of how writing could be applied across communication — disciplines such a journalism, public relations, content marketing, advertising, and multimodal integration — with tremendous impact.

Writing Across Communication: An Introduction To Writing

This deck serves as an introduction to the class as well as some of the fundamental skills that can be learned by different writing disciplines. It also introduces writers to the changes taking place within the occupation as writers are being asked to specialize and generalize at the same time. So instead of learning how to write from within the silo of one discipline, they can learn from all disciplines: 

• Editors understand organization, structure, and universal ideas. 

• Journalists know how to find and define news and source information. 

• Public relations practitioners serve both organizational and public interest. 

• Crisis communicators possess empathy while managing a crisis and bad news. 

• Content marketers are experts in developing content that has customer value. 

• Copywriters are masters at developing creative stories that speak to people. 

• Writers of the future understand non-linear content, multimodal interaction, and UX design. 

The skill sets for modern writers don't end with journalism and commercial writing. Beyond the four primary approaches to effective communication (journalism, public relations, content marketing, and advertising), writing literature can help someone become more adept at storytelling, learning poetry more masterful at alliteration, and understanding psychology more attuned with the impact we impart on audiences. 

From script to screen and everything in between, getting it all right can be profoundly rewarding. The words and, on good days, sentences written for ourselves or our organizations have the potential to reshape how people see the world in small, almost unnoticeable ways and in grand life-altering ways that have shaped the course of world events. Nothing else is so important. 

What do you think? Where are the writers of tomorrow headed in terms of skill sets and craft? Are they really destined to be replaced in part by automation? And as an aspiring or working writer, would you want to take a class like the one being taught at the University of Nevada, Las Vegas?

Writing Occupations Are Changing. Are You Changing With Them?

As much as 75 percent of marketers may be increasing content creation, but the average job growth rate for occupational writers isn't keeping pace. According to the U.S. Department of Labor, job growth for writers averaged 2 percent, with exception to some specialized fields such as technical writers.

As more and more content is produced, organizations are relying on other occupations to produce material for their communication channels, including blogs and social media, while occupational writers are simultaneously being asked to specialize while overseeing generalized content being produced by their non-occupational peers. Specifically, it's not uncommon for a writer (or communication manager) to be assigned specific projects but also serve as an editor for the organization.

Likewise, other companies are growing content while charging occupational writers with other titles, such as coordinator or manager, and then making them responsible for a broad range of advertising, marketing, and public relations tasks. Interestingly enough, however, the integrated communication specialist track hasn't taken hold as an occupation path even if it has been adopted in practice.

Writers are being asked to review content well beyond their scope. 

Nowadays, it's not uncommon for marketing managers to write news releases or for public information officers to be tasked with writing advertisements. Both tracks ought to expect a heavy load of proofreading, editing, and rewriting too as more employees, managers, and executives write content.

There isn't anything wrong with the shift in work loads, aside from obvious time famine, but it does require professionals self-assess their abilities and continually strengthen their skill sets in areas where they are less familiar. Ergo, most copywriters are not familiar with news release writing and Associated Press Style guidelines, and most journalists or public relations specialists aren't always prepared to relax their desire to write with a certain literalness. (Some even struggle with relaxed blog content.)

The outcome can be found everywhere, as advertisements become boring and marketing puff pieces attempt to masquerade as news. As they do, ironically, outcomes begin to wane with the only solution offered up by some is to double down on the investment. There is only one problem with that. More lackluster communication doesn't produce results with luster. It exposes dullness to more people.

Stop trying to wear different hats and start writing from the inside out. 

One of my biggest issues with clients and so-called brainstormers who want steal everyone else's work is that it never produces anything that elevates the conversation. It's writing from the outside in, and only contributes to the communication overload suffered by more and more consumers today.

They don't need more content. They need the right content, written in a way that meets organizational goals and best suits the medium.

This is also why I transformed Writing For Public Relations at the University of Nevada, Las Vegas into Writing Across Communication. It's a better way to expose writers to different styles, formats, and techniques that used to be associated with specific fields. You see, I believe we have to start  teaching occupational writers how to write differently given we live in a world where copywriters are asked to write blog posts or white papers, public relations specialists are asked to write advertisements and 140-character tweets, and journalists are asked to be adept with social media and broadcast — all the while proofreading and editing everyone else's contributions too.

So rather than teach writers to form professional perspectives, they really need to understand the core communication components of an organization and various processes used in creating effective communication. After fundamentals, they can learn four primary approaches to effective communication: journalism, public relations, content marketing, and advertising.

While many writers likely find they are more suited to one approach over another, diversification also strengthens specialization. Even fiction writers can benefit from learning different writing approaches. Many fiction writers begin as journalists or copywriters before transitioning to the arts.

Hey Writer ... Why Do Think Your Words Are So Special Anyway?

As mind boggling as it seems, we will be exposed to more than a million words today. No, we won't see all of them, but they are there — framing webpages, breaking up social media updates, decorating walls, accompanying us to work on the horizon, and tucking us in when we go to bed.

Even those who didn't pick up a book this year — their lives are overflowing with words. In fact, this overwhelming volume of messages might even explain why the number of book readers has dipped in recent years. With as much content as people consume, voluntarily and involuntarily, it becomes increasingly difficult to fathom why anyone might want to add a few thousand more.

If you write, it ought to make you think too. What makes your words so special?

It doesn't even matter what kind of writer you might be. Literary writers have the seemingly impossible task of targeting voluntary readers to add more words to their lives, which is precisely why most authors never break more than $10,000 per published novel. Content marketers and copywriters have a seemingly impossible task too.

They target otherwise involuntary readers, using interruption, distraction, and attraction as tools of the trade. But even if they are very good at it, even great at it, most of them know that the number of times a reader has to be exposed to a message before it sticks has increased from three times in the 1960s to somewhere around 300 times today.

Even if it does stick, awareness is fragile. One typpppo, intentional or not, and even the best written message suddenly evaporates as our minds are attracted more to mistakes than best intentions.

Sure, some people argue that typos have become okay. They really aren't so okay when you realize they tend to attract more attention than the message.

Sure, we can all appreciate that the quantity of communication (how much we write) and the speed of communication (how fast we are asked to write it) has certainly contributed to the diminishing rate of quality — so much so that forgiveness is given much more readily than it once was. But does that make it right?

It depends, I suppose, on our expectation of outcome. Do we want people to remember our message or our mistake? If you want them to remember your message, then the error acceptance rate is zero.

If you want people to take the time to read your work, then take more time to write it.

In a few weeks, I'll be teaching Editing & Proofreading Your Work at the University of Nevada, Las Vegas. There are several takeaways from the class, including a better measure of how much time — from research to layout revisions — writing projects require (even if very few have such luxury).

It also includes some fundamentals on proofreading (the final polish) the work, start to finish:

1. Read the content out loud, slowly, with special attention paid to alliteration
2. Break up the content with a ruler, allowing you to see a line instead of a page
3. Start from the bottom up and backwards, seeing each word to check spelling
4. Print the content and, if you cannot print it, then change the font size and style
5. Set the work aside for a few hours or a day between writing, editing and proofreading

If you noticed that each of these techniques is tied to tricking your brain to see the content differently, you are right. The phenomenon that makes other people's writing errors stand out is the same phenomenon that makes ours so hard to spot. It's likely related to the Troxler effect, an optical illusion where unchanging stimulus away from a fixation point will fade and disappear.

Becoming a better proofreader of our own work often means changing the stimulus so our brain doesn't fill in details that don't exist after we've fixated on the work. Conversely, readers tend to spot errors much more quickly because the error disrupts the unchanging flow of content and our brains are programmed to see disruption. Never mind that our perception of authorship is the only change.

This isn't the only area where perception affects our writing. The value we place on it is based largely on perception too, unless we invest the time it takes to elevate the reader instead of merely informing them. Why bother? An article of 750 words is .00075 percent of the words someone will see today.