Ranking Content Providers: Fresh Content Project, First Quarter

Last year, we launched an online experiment called the Fresh Content Project, which tracked approximately 100 blogs (currently at about 230) to determine how much popularity played a role in what communicators read online. We speculated it played a significant role, and sometimes at a detriment.

So, to put popularity to the test, we removed it from the equation and tracked approximately 100 blogs (currently at about 250) frequently referenced by a capped Twitter list of 300 communication-related professionals (currently at 248).

From those blogs, we narrowed the "Fresh Content" to choosing a single standout post every weekday (with weekend posts spilling into Monday). There is no algorithm. We picked one post per day. You can find out why we picked them here.

So what happened? Thirty-six communication-related professionals were picked at least once, with a handful picked more than once. Popularity, not surprisingly, is no measure for quality content. In fact, we even had to remove three popular blogs; two for plagiarizing the content of lesser known bloggers and one for providing consistently bad advice.

We're NOT including the names of those blogs or the balance of the blogs included in this experiment because it is designed to lift people up and not tear them down. So please don't ask if "so and so" was included in the experiment. They probably were. Besides, there are some people who are already on next quarter's list like Chris Koch, who was picked just yesterday.

Speaking of which, I might mention that we also made note of posts that, on any other day, might have been the pick. Mostly, we added that measure so we would not have to list ties in alphabetical order. Suffice to say that there are some worthwhile authors who haven't been picked yet.

So, here are 36 communication-related professionals who provided Fresh Content Picks in the first quarter of 2010. While some are suited for specific tastes, there is no mistaking that the top of this list (with more than one pick) ought to be in your reader.

The folks below represent some of the freshest, most original content related to communication today. And, we look forward to reading more of their fresh content in the second quarter along with some new faces. The comments are yours.

36 Fresh Content Communicators By Quality Of Content

1. Valeria Maltoni is a passionate brand strategist and author of the Conversation Agent. Her work frequently appears in other places and spaces, but you'll find a consistent stream of strategic communication content on her blog. Hands down, she is the hardest working communicator online with more fresh content picks than anyone. She pens posts you won't want to miss almost daily.

2. Geoff Livingston may have undergone some positive transitions this past year, but he still measures up as someone who not only practices what he preaches but does so with unabashed authenticity. Whether you follow his occasional work on The Buzz Bin or his personal blog, you'll find most posts play along. But then, without any warning, he takes a stand that strikes at the heart of an issue with such clarity, it reminds you that he doesn't embrace the Echo Chamber.

3. Ike Pigott is a smart guy who pens smart content that is generally too far off the beaten path on Occam's RazR for him to become popular. What you'll find, however, are ample amounts of truth that are only occasionally distracted by personal interests. The benefit is that, free from the trappings of being popular, he can call it like he sees it. He's also one of the better writers online. You'll love the prose.

4. Maria Reyes McDavis A.K.A. WebSuccessDiva, is "almost" a surprise find. Her online presence might have been well-known among people looking for SEO, but that isn't what makes Web Success Diva stand out. It's her smart and business savvy approach to strategies and tactics, the kind of skill sets that not enough communicators are working to develop. Reading her blog has become a real benefit since starting this experiment.

5. Lee Odden doesn't need much of an introduction to anyone who follows anything about SEO. He has been penning great content as CEO of Top Rank Online Marketing for what feels like forever. He's a veteran online marketer, but his expert understanding of SEO is what most people remember. There is a reason for that. He wasn't given any gift of popularity. He earns it.

6. Bill Sledzik, public relations professor at Kent State, doesn't provide the volume of content needed to keep up with the more popular people with opinions on public relations and sometimes social media. But what he does do at ToughSledding is provide value. What you'll find are posts that frequently bridge proven practices with tactics that some experts mistake as new ideas.

7. Mitch Joel is an author and digital marketer bent on good design. As he is a new media enthusiast, you're likely to find some posts on Six Degrees of Separation attempting to peer three steps into the possible future. While he sometimes misses, you'll find he hits more than his fair share by practicing a mantra that can best be described as rethinking everything.

8. Jay Ehret A.K.A. "The Marketing Guy" is chief officer of "awesomeness" at The Marketing Spot. Specializing in small business marketing consultation, Ehret has been around for some time. What you'll find is a retooling of social media to meet the needs of small business marketing as learned by big businesses once upon a time. Not everyone will appreciate his roll-up-the-sleeves approach, but you'll find more than a few gems on his blog.

9. Bob Conrad is one of the better but somehow underrated thinkers in the field. You'll find his work on The Good, The Bad, The Spin tends to challenge the status quo with new ideas, but not at the expense of traditional thought that continues to prove itself true. If he wrote more posts, he'd likely be higher on any list.

10. Callan Green is a junior account executive on the BG Creative team who lends her voice to the company's Don't Drink The Kool-Aid Blog. She's also one to watch. Green is already starting to stand out because she has the right background and obviously has the right guidance as a junior account executive. It's easy to say so because when she recaps lessons learned or shares observations, they are always spot on without too much slippage we see from longstanding social media experts.

11. Joel Postman is an internal communications executive for Learning@Cisco. His blog, Socialized, is rough to read in the format in which it is presented. But if you can get past the gray on gray tight columns (or subscribe in a reader), the content speaks for itself. Of late, Postman is making a great case as a well-meant contrarian who turns some readily accepted social media ideas on their heads. You have to love that.

12. Beth Harte wears many hats, which has contributed to a much slower posting pace at The Harte of Marketing. That isn't a bad thing. Since she scaled back on her postings, each post has become more important and much more grounded with her roots as a marketing professional. Apparently, the initial Kool-Aid buzz has worn off and she has become a welcome advocate for integrated communication.

13. Andrew Weaver writes about life, business, and everything in between on Leave It To Weaver. Sometimes it touches on communication and marketing issues, but not enough to operate inside the communication bubble. As a result, it's under-read despite the relevance. One of the most striking series shared by Weaver is The Cult of Mediocrity. It's a good series to follow, especially for any popular bloggers who didn't make the list.

14. Lauren Fernandez is an account executive at Moroch | PR who pulls double duty as a resident specialist in social media. Her work can be found at LAF and the best of it breaks away from what people want to read and centers on real industry need. Specifically, she sees that some social media experts are leading their lemming followers off the edge of a cliff and wants to do something about it. I give her credit. I'm inclined to let them fall.

15. Carl Haggerty is an enterprise architect at the Devon County Council who sometimes shares some heavy-handed and important topics at Carl's Notepad. Frequently, the posts revolve around U.K. government without the polarization of politics experienced in America. But more than government, his content tends to be refreshing because it covers how organizations interact with people. Something many Web developers might consider.

16. Adam Singer is responsible for The Future Buzz, which is a blog about Web marketing combined with public relations strategies. While he frequently makes the case for popularity measures (and why marketers need it), Singer demonstrates enough "why" to remind people he is not advocating popularity over expertise. What you'll also find is a lot of bullet-laced posts that make for easy reading, even if that reading isn't always memorable.

17. Dan Zarrella is a social, search, and self-dubbed viral marketing scientist who has built a solid following on The Social Media Marketing Handbook. While his writing is filled with social media buzz terms, including several he coined himself, you'll still find fresh content with an emphasis on sociology, even if he doesn't always link the two fields. More importantly, Zarrella is persistent in wanting to move social media away from soft-focus fantasies that popular marketing bloggers tend to preach.

18. John Jantsch is another one of those folks who most people know. Duct Tape Marketing rightfully pinned him down as one of the world's most practical marketers. Practicality is important if you hope to make a case for communication to the executives you hope will pay for it. At the same time, Jantsch teaches public relations firms and communicators something most forget. At the end of the day, communication companies are businesses too. Act like it.

19. John Bell, who heads up the global 360-degree influence team for Ogilvy Public Relations, demonstrates that not only can large agencies learn new media, but they can quickly become experts by applying proven strategies to new platforms. Digital Influence Mapping Project provides the focus for his work and the work being done at Ogilvy in this space.

20. Sree Sreenivasan, professor and dean of student affairs at Columbia Journalism School, contributes to places like DNA info and Mashable. While being a contributor makes his work harder to track, it's very clear Sreenivasan has tasked himself with helping journalists evolve at a pace that will help preserve the best of the profession.

21. Kelly Day is an associate creative director at BG Creative, the second team member to be included from its Don't Drink The Kool-Aid Blog. Although her simply stated insights into Facebook tend to be more popular than her tips for better creative, we're likely to attribute that to social media readership more than merit. The content contributions are equally solid and more designers will likely find her over time. (Sure wish she would update her blog-to-Twitter link soon).

22. Gini Dietrich is the CEO of Arment Dietrich. You'll find most of her work on F.A.D.S.. What you'll find is a blend of fresh, friendly commentary and marketing from a business perspective. While it didn't make a pick, read Predictable Success: The Lifecycle of Successful Businesses for a sense of her style.

23. Larry Kim, a search marketing enthusiast and founder of WordStream. You're more likely to find his written work elsewhere, places like the Search Engine Journal, but he always brings a unique perspective as a software engineering and search specialist.

24. Louis Gray is the managing director of new media for Paladin Advisors Group, which provides marketing, public relations, sales processes, and new media services to its clients. He shares observations about technology and innovation from Silicon Valley. What you'll find is exactly that, presented as a conversational diary recapping the news. The only difference is that this diary and scrapbook of sorts is open to the public and includes some interesting insights.

25. Aaron Brazell is author of the WordPress Bible and comes from an I.T. background, and was one of he first tech bloggers to capture a communication audience too. It's hard to pin down precisely why Technosailor lost some of its lift. Mostly, Brazell still provides a good read in between conference buzz and some gut guesses that fall short of the mark.

26. Jeff Bullas is a Web marketing practitioner with plenty of useful information that is usually presented as some sort of list at Jeffbullas's Blog. Almost all of it starts with a number of something, which is often the kind of stuff we avoid. However, what works is that some of these lists are backed by real data and time consuming research. It's not puff, and almost always includes new ideas for using various free tools to do it.

27. Barbara Nixon, Ph.D., teaches at Georgia Southern University online and Southeastern University offline. Her blog, Public Relations Matters, frequently covers public relations basics and entry level ideas on social media. What works is that she often covers what many social media experts don't know enough about to write about.

28. Shel Holtz has always positioned himself on the front end of technology and communication. It has served him well over the years, and will for many more years to come. A Shel of My Former Self is often a testament to that. What you'll find, in between the podcast marketing posts, are social media adoption tests for the sake of adoption and strategic communication applied to social media. Other times, however, you'll find Holtz to be surprisingly stubborn in framing up the world as it "should be."

29. David Meerman Scott saves much of his best work for places other than Web Ink Now, which tends to feature a much lighter sampling of topics than you might find on places like The Huffington Post, where he reminds us he still has the skills of a journalist.

30. Amber Naslund has become best known as director of community for Radian6, but her start with Altitude was a real pleasure to watch. What you'll find is that her content is engaging because it is infused with her infectious personality. Even when she retreads topics, it feels fresh and clearly articulated, especially as someone who learned most of her social media and marketing skills on the fly.

31. MarketingProfs, headed by Ann Handley, provides surprisingly solid content despite the irritating sign-in page. Sure, not all of the content is as fresh as you might find direct from contributors and not all authors are clearly identified. However, MarketingProfs keeps a pulse on public relations and marketing, with the occasional surprise breakthrough the noise moment thanks to objective research.

32. Jennifer Riggle is a public relations professional with CRT/tanaka, which is the firm that inherited The Buzz Bin from Geoff Livingston. She is intensely focused on mobile adoption and medical as it applies to social media. Sure, she writes other stuff, but her interests in these areas shine through with some solid thought, possibly ensuring that The Buzz Bin will eventually retain relevance beyond the originator. Good to see.

33. Chris Brogan is president of New Media Labs and many people in communication fields read his blog. Interestingly enough, though, only one post (though others were close) on the last day of the quarter cut through the clutter. That's not to say the Brogan blog isn't relevant. However, if you have ever heard him speak, you already know that the blog, nowadays, has become Brogan light.

34. Jonathan Fields, at a glance, comes across as one of the growing number of pop marketers that tend to capture some popularity because they are fun. But then the more you read Awake At The Wheel, you begin to realize that pop marketing packaging fuels some bigger ideas if you take the time to look for them, including his tribute to ten dead dudes.

35. Brian Solis truly owns the buzz term PR 2.0. What you'll find in between the self-promotion and his head-in-the-clouds preachiness approach to social media is one of the best comprehensive recappers of other people's research. He takes huge amounts of data and summarizes it without slashing it to sound bites like most people, making those posts well worth wading through the rest of it.

36. Jeremy Meyers is the only social media purist to make this list, but he does so deservedly. He didn't make it for his own content, but rather his uncanny ability to find some of the most important and overlooked content via his feed on posterous. It sets him apart because while many people guess at the future of the net, Meyers tends to find what is already happening.

Targeting Mascots: Corporate Accountability International

In one of the more absurd public relations campaign linkages to date, Corporate Accountability International is making the case that the best way to prevent childhood obesity is to retire Ronald McDonald. According to the release, the percentage of obese children has tripled in children ages 2-5, and quadrupled in children ages 6-11.

"This clown is no friend to our children or their health," said national spokesperson Stacey Folsomof, Corporate Accountability International. "No icon has ever been more effective in hooking kids on a harmful product. Kids have become more obese and less healthy on his watch. He's a deep-fried Joe Camel for the 21st century. He deserves a break, and so do our kids."

According to the release, parents have a growing recognition that the fast food industry is the primary driver, with close to 60 percent of Americans feeling that the industry is responsible for the growing epidemic. The report, Clowning With Kids' Health, analyzes how Ronald McDonald and other children's marketing are at the heart of current trends.

Highlights From The Clowning Study.

• Two out of three Americans have a favorable impression of Ronald McDonald, which is the result of positive branding for 50 years.
• More than half "favor stopping corporations from using cartoons and other children's characters to sell harmful products to children."
• 47 percent support retiring Ronald as a corporate mascot, with 46 percent of those with a favorable impression of him also wanting to retire him.

How My Son Debunked The Study.

Since nobody in our office could find any evidence of children, ages 2-5, riding up to McDonald's drive-thru windows on tricycles to support their habit of Happy Meals and shakes, I asked them how do these kids get the merch? Blank stares. So I asked my son, age 11. He's on spring break.

"The few times we ever go near McDonald's, Mom drives us," he said, then amused. "But the image of Ronald McDonald doesn't make me want hamburgers. I would blame the Hamburglar."

Interesting. Based on his input, we might conclude that parents who drive their kids to McDonald's excessively might actually be responsible for childhood obesity. Or, if you prefer the wit and wisdom of an 11-year-old boy exposed to countless commercials, it might be the dude in the striped pajamas.

More likely, the real curators of childhood obesity beyond parents are school cafeteria lunches. You see, with the exception of schools smart enough to adopt the National Farm to School Network, students seem to be served a nutritional menu that could be below even McDonald's standards. Still, I wasn't sure. So I asked one of our clients, Allen Wong, who manages Kung Fu Plaza in Las Vegas, since Thai food is generally considered the healthiest in the world.

He cited a February 2008 article in Edutopia that compared school lunches in the United States, Russia, and Japan. Americans are eating turkey dogs and tater tots. Russians are eating beef, beet soup, and rye bread. And Japanese students are eating wonton miso soup, spinach and Chinese cabbage, rice, and milk.

Interesting. Based on his input we might draw some other conclusions. First, if Corporate Accountability International really intended to do something about childhood obesity, it might start with school lunches or the candy and snacks some school districts use as rewards. Second, the study proves there is a healthy trend in this county to blame everybody for the purchasing decisions of parents, except the parents.

Of course, if you don't see any of these points as glimmers of truth, then all I can suggest is you better be careful this weekend. I heard that the Easter Bunny is in town and he's ready to force feed children baskets full of candy. Except at our house. He tends to leave coins tucked inside those plastic eggs.

Preparing For Stardom: How To Slam Dunk Social Media

If you clicked on the title to learn more, I already know what you're thinking. You want to be a social media super star, but you're afraid it's too late.

Everybody who was nobody has already become somebody. All the top spots are taken and the good ideas are gone. And all the lucky breaks have been filled by people who have never known anything about marketing before social media came around.

But what if I told you it's not too late?

What if I told you that your lucky break is right around the corner? That you can still rise to the top of social media sophistry and Internet rhetoric. And that you, more than anybody else, could be the nobody you always dreamed about becoming.

Don't laugh. This is powerful stuff.

By following my slam dunk social media program developed by observing the tactics and behaviors of a few super successful social media giants over two decades, you too can become a super social media rock star success story. You won't have to work hard to achieve your goal. All you have to do is follow six simple steps.

Sure, it sounds unbelievable. But it's also very, very true.

To prove it, I'm going to give you the first five steps free, with no strings attached. That's right. Absolutely free. Are you ready? I hope so. In fact, if you're not already sitting down, you might want to right now.

Six Steps To Slam Dunk Social Media.

1. Proclaim blogs dead and start on social networks. It worked three years ago and it works today too. All the real action is happening on Twitter and Facebook.

Start with Twitter because it's especially easy. With a commitment of only 140 characters or less, you can tweet about virtually nothing. And the more nothing you tweet about the better. What is important is the number of tweets. You need at least 2,500 tweets to be taken seriously about the nothing you write about.

Don't have any ideas? No problem. Retweeting what other people tweet about counts. It's called generosity. Better yet, the more you retweet other people, the more people will retweet you, even if all you do is retweet other people. As your reciprocal retweets grow, so does your following.

2. Build that following. No experience needed. This is when the heavy lifting kicks into overdrive. Search for people who autofollow and set your account to autofollow. You don't even have to have anything in common. Sheer mass is a measure that people pay attention to. More followers equals more followers.

This tactic will get you the followers you want, whether you deserve them or not. Companies are especially good about this. Their social media experts have to demonstrate more followers each and every week. So, they are willing to follow just about anyone who follows them. But you can look for lists too.

You don't have to like the company. You don't have to buy from them. You don't even have to read their tweets as long as you have Tweetdeck to filter them out of the very few people you will actually talk to.

Once you reach a good number of followers, target people within a range of 500 followers less than you or more than you. Why? Those 500 under you will be grateful you noticed. And those with 500 or more than you are looking for followers too. (Bonus: this works for bloggers too.)

But that's not all there is to it. When you reach about 5,000 followers, turn on Auto DMs to direct them to your Facebook page where they can find the same content you post on Twitter. It's the easiest most effective way to inflate your following there too.

3. Start a blog and write about other people. It doesn't matter if you proclaimed blogs dead on social networks a few months ago. Nobody reads old tweets anyway. You simply need to say that your followers compelled you to start a blog. And what kind of creep would you be if you didn't listen?

I know. Starting a blog seems like such hard work, but it doesn't have to be. Just rehash old topics covered by other bloggers with a new twist. Most of them won't even notice. And those who do will probably write about you writing about them. Memes work too.

Sure, your teachers used to call this collusion or even plagiarism. But online, things are different. Social media experts call it reciprocity. Or in other words, the less original content at this stage the better for you to become a guru. Make it about them and they will lift you to the stars.

Feeling lightheaded yet? There's more. When you have enough traffic on your blog, start writing posts about how you were one of the very first bloggers. It doesn't matter when you actually started. Just pick a date when you can say you started something like a blog. Maybe it was a junior high school diary. Or, it could have been letters to your grandma. Or, if provided your parents did it more than once, there is nothing wrong with calling your ultrasounds your introduction to life streaming.

4. Lift the ladder and start to cash in. When you have about 10,000 to 40,000 followers, it's time to lift the ladder. You don't have to make your blog about them anymore. And you don't have to read their blogs. It's all about you or who you want to be.

You can even write a sappy blog post about how everyone still matters to you, but you just can't keep up any longer. This is also the right time to turn off your autofollow, chastise people who use autofollow, and dump at least 75 percent of your following. Just don't forget to tell them how very, very sorry you are to have no choice but to unfollow them.

The good news is that your influence will suddenly shoot through the roof! And that is much more important than a few broken hearts. Besides, if they want you to pay attention to them, they now need to earn it. Tell them to join your new Facebook fan page, blog group, or super secret newsletter about nothing.

The cool thing about the newsletters is that you can sell their names to junk mail houses and telemarketers. It is the first stage of cashing in on social media. Woo hoo! Sound too good to true? We haven't even scratched the surface yet. By now, you will be in the prime position to receive blogola (freebies for favorable reviews), paid posts (but never on your primary blog), and maybe even sponsorship ads anywhere and everywhere possible. Foreheads are especially lucrative. Just ask Seth Godin.

5. Surprise everyone with a pay wall. When you finally start to hit the big time and you are the nobody you always dreamed to be, it's time to give up on free content about nothing. People need to pay for the nothing you offer. Not only is it good money, but making people pay for it reminds them that you, and not they, are the expert.

If you do this really well, you can even convince people to volunteer their time to help you create content that they will then pay to read. How cool is that? Just remember to include a disclaimer that any idea, comment, or conversation they post on any of your social media assets is owned by you, forever and ever.

Even better, you can also start charging companies hundreds and thousands of dollars in consultation fees even if you have never had a client before. You don't have to show a portfolio, case study, or degree in anything. Your super fantastic online presence is proof enough. And if they don't like it, tell your followers to write bad things about them.

6. The super secret sixth slam dunk step.

There is only one more thing to do in order to achieve a level of success that rivals Chris Brogan, Brian Solis, and John Chow. Do you want to know what it is? Do you really?

I would be happy to tell you for the very modest price of $499.95. That's under $500.

Now, I know it seems like an awful lot of money. And normally, I would just give it away for free. However, I am afraid if I just gave away this secret without charging a nominal amount, you just wouldn't value it. Studies show that people value things that they have to pay for much more than anything they received for free. I am sure you understand.

If you would like to order the sixth step today, send me an e-mail in the next 14 days because this super secret step will only be offered for a limited time before I close the book on it forever. So don't delay. Just make sure you read the last line before sending in your payment that will guarantee you will become nobody twice as fast as you ever thought possible.

Happy April Fool's Day. All my best. And thanks to all those mentioned for being good sports.

Traveling With Colleagues: How Twitter Works

There is not much to be seen near Valley Wells Station along I-15 in California. The closest exit is an unincorporated community called Cima, but so few people live there that has been classified as a ghost town.

It was also along this unpopulated stretch of desert highway where we experienced a blowout. The initial impact was jarring, as the back mud flap scraped along the highway at slightly more than 70 miles per hour, enough to wake me up from a light nap. I immediately hit the hazard lights and helped guide Kim from the fast lane over to the shoulder.

Once we made it, I wasn't too worried. Even after surveying the damage and discovering I couldn't do the job alone (the tread had lodged itself between the tire and back bumper and the spare was too low on air to use safely), I was confident enough. Having recently renewed our AAA membership, the best would be a short wait with two travel-weary children (unless the car was deemed inoperable).

The unintended benefits of Twitter.

Before deciding on the best way to divert their attention, I mentioned our situation on Twitter (and Facebook via Twitter). "Whoa, we just had blow out on I-15 headed home," I wrote. And then, something unexpected happened.

One of our clients, Jay Shubel, CEO of a credit card processing company, gave me a call. He offered more than words of concern. He asked if we needed a rescue, saying they were more than willing to drive two hours or so to pick us up. (His executive vice president added on Twitter that I was too valuable to leave stranded in the Mojave Desert.)

While this wasn't the first time Twitter has proven itself useful during a personal crisis, the gesture touched us. It didn't matter that AAA delivered on its promise when the mechanic from Baker arrived well under the 45-minute expectation set by the dispatcher. It was still nice to know that people do more than listen on Twitter. They're willing to be proactive in offering help.

Crisis communication plays out in personal life too.

Naturally, we could have called other family or friends if we needed a rescue too. But Twitter also proves to be a useful tool, allowing you to travel with a unique connection to colleagues. In this case, it was especially nice to know that if we had any additional problems during the remaining 90 miles, everything I say about Twitter would be proven true. You get out of it exactly what you put into it.

There was another lesson to be learned too. Technology aside, crisis communication doesn't have to exist exclusively in corporate settings. Communication plays out daily. Here's how we managed ours:

1. Assess the situation. Emotional reactions are useless and detrimental. Stick to situation analysis, with an emphasis on gathering facts. You need to know where you are in order to plan a course of action.

2. Determine the impacts. In this situation, the best case scenario was having a mechanic assist and then slowly returning home on the spare. However, alternative plans could have included another night away or asking friends for help. While we had to wait for all the facts, we had already narrowed our options.

3. Synchronize messages for the audience. Make no mistake that almost every situation has an audience. And for my wife and me, our audience was our children. If we couldn't agree on a course of action and communicate to them based on their needs, even 15 minutes could be a disaster. They needed assurance that the situation was under control and there were multiple solutions.

4. Designate spokespeople. Sometimes the messenger is the message. While my wife is a seasoned communicator, the kids tend to turn to me when there is uncertainty and her when they are injured. So, instead of allowing them to become impatient, I set their focus on the raw video footage of their vacation while we waited. It didn't matter that I shot more stills than footage. I had just enough to make the wait a positive experience.

5. Collect feedback and adjust. Since the kids were satisfied watching the footage, there wasn't any need to adjust. But there could have been. I had alternative ideas in the works (just in case) to keep them engaged.

Crisis communication doesn't have to be elaborate to be effective. In most cases, it amounts to a series of steps and situational decisions, with enough flexibility to allow for those moments when things do not go as planned. Even better, relying on these five simple steps helps to ensure that life doesn't happen to you. You're an active participant who makes reasoned choices.

Fighting Words: Dish Network vs. DirecTV

If anybody is wondering whether the Dish Network or DirecTV will win their respective legal fights, the answer seems obvious. Only cable stands to win as the two satellite companies tie each other up in court.

The allegations erupted last month when DirecTV sued Dish Network for claiming it was cheaper. The Dish Network filed suit last week alleging DirecTV is misleading consumers by claiming it offers more HD channels than it actually carries.

This fight seems a little bit meaner than the tug of war between AT&T and Verizon. But ironically, neither of these companies have too much to gain, given that most cable networks have accused satellite of misleading customers for as long as I can remember.

DirecTV has gone as far as devoting an entire section of its Web site to the kertuffle, asking "Who do you believe?" before dashing off a paragraph with more footnotes than copy points. Meanwhile, Dish is sticking with its commercial that DiretTV costs a much as cable whereas Dish Network offers virtually the same package for approximately $20 less (although newer commercials have changed up the price point comparison). None of it is as ugly as the comparisons outlined on a Web site run by a Dish Network authorized retailer.

The weakest part of the new Dish Network argument is that it overreaches. One of its complaints is that the new DirecTV advertisements "mimic look and feel of certain ads in Dish Network's Why Would You Ever Pay More For TV campaign." They do not. Not by a long shot.

Two years ago, Campbell's and General Mills taught each other a similar lesson after launching a battle over which soup line contained more MSG. No one won, except the agencies asked to produce the ads.

I'm fond of reminding advertisers that the first rule in advertising is that there are no rules. However, there are some general principles that have have stood the test of time — never overreach in your advertising. In order to develop an effective contrast, it's always smarter to stick with a competitive comparison you can accurately win. Case study on Thursday, with an emphasis on how to develop a better product contrast.

Trusting Ourselves: We Know Best?

While the economic climate is still on shaky ground, American investors are becoming more optimistic about 2010. Forty-three percent of young investors (ages 21-29) and 33 percent of older investors (40-65) plan to invest more in 2010. One in four expect returns between 10 and 20 percent.

The study, conducted by ShareBuilder from ING DIRECT USA, indicates fewer investors are relying on brokers, financial advisors, or planners for advice. Most are relying on their own ability to research companies and rely on public sources of information.

Where Are Investors Turning For Advice?

• 49 percent of investors are reading financial Web sites and blogs.
• 39 percent of investors read financial print publications.
• 35 percent of investors rely on advice from financial planners.
• 18 percent of investors listen to brokers.

Interestingly enough, not all of the results mesh well with Edleman Trust Barometer released in February. According to the Edleman assessment, analysts and experts were among the most credible sources of information, but according to the ING DIRECT study, another informant seems to pull ahead of the pack — people trust themselves.

Almost half of those ages 40-65 have reduced or eliminated their reliance on financial professionals, while 37 percent of investors ages 21-39 have done so. However, despite increasing self-reliance, the majority of respondents believe it requires hundreds or thousands of dollars to begin investing. It doesn't.

When combined with other surveys and studies conducted over the last few years, consumers are increasingly self-reliant on everything from medical care to marketing. Young musical artists believe they can get more mileage from social media than labels. Investors believe they can capture returns as high as 30 percent on their own. And social media experts frequently advise that business owners abandon marketing firms in favor of establishing a personal presence within social networks.

While the increased personal responsibility is admirable, one might wonder where it all ends. Becoming a quasi-expert in every subject seems to be tenuous in that, as Ike Pigott likes to point out, individuals are not scalable. At some point, we have to rely on others in order to get things done.

It also creates an interesting challenge for both experts and marketers. In a world where individuals always know better themselves, trust becomes an illusion in that people trust your opinion and insight but not your ability to execute the plan.