Pitching In The Dark: Click On, Click Off

If you ever wondered why journalists aren’t crazy for public relations, look no further than the misguided few. I was pitched by the outside public relations team for MyClick Media Limited (MyClick). It was a disaster, from start to non-finish.

The pitch came across like spam.

Headline: If you are working Monday, I would like to introduce you to this technology… Body: … and meet the MyClick team. Please let me know.

The release was loaded with marketing puff.

Release: MyClick is a ground breaking and unique photo recognition Mobile Marketing Platform that empowers all mobile users with the chance to enjoy exciting and exclusive infotainment and m-commerce information upon demand. Translation: MyClick employs photo recognition in promotional material, allowing mobile phone users to take pictures of promotional material to win coupons.

The technology was interesting.

The story is Pizza Hut using MyClick technology for a promotion in mainland China. So despite the pitch deficiencies and the release idiosyncrasies, I decided to follow up despite what appeared to be a one-day holiday offer. My mistake.

The responses were irritating.

“What pub do you work for I am sorry to ask you.”

Never mind they pitched me. Ho hum. Sure, I could have mentioned any number of publications that we string for from time to time, a number of accounts who might be interested in MyClick technology, or my position as an instructor. But that seems like disingenuous carrot dangling to me. So I simply mentioned this blog because they pitched this blog and my intent was to write about MyClick on this blog.

"do you want a face to face"

I’m based in Las Vegas. So considering the public relations firm has offices in California and New York and MyClick is based in China, this seemed a bit extreme for a Pizza Hut promotion. Maybe it’s me, but given the pitch, I assumed the public relations firm might have had something in mind for Monday, unless of course, the whole “Meet the MyClick team on Monday” thing was a ploy. You think?

I said it wasn’t necessary, but put the burden of a solution back on them. Other than answering my question whether the Pizza Hut promotion was exclusive to China, nothing. Yeesh. This was starting to feel like too much work so I alluded to pulling the plug.

I decided to pull the plug.

“Okay,” I wrote. “It's still an interesting concept, but I'm starting to sense you were not prepared for someone to respond to the pitch. So, you've really left me at a loss here. Maybe it would be best to skip it, other than to address the dangers of mass pitch emails.”

"fine"

My pleasure, sort of. I don’t really want to embarrass the firm completely so I’m omitting their name. Though, I must admit, I am tempted. Bad handling affects the entire industry. Lesson for today: if you aren’t interested in contact, then don’t send an invitation pitch.

Public relations professionals would be better off following the practices of the public relations team working with Loomia, who pitched us a week or so prior. Their pitch was timely, professional, personalized, and what started out as a singular post has now popped up around the Web. I’d work with them anytime they have news.

This post might pop up around the Web too. But I don’t think it’s the kind of coverage MyClick paid for. As for my take on their technology, it has become just another footnote in how bad public relations practices detract from otherwise interesting news.

Missing The Real Deal: Presidents Day

Last year, President George W. Bush traveled to the Mount Vernon estate of George Washington in honor of Presidents Day, which was chosen as a date to honor the birthday of President Washington.

In truth, Washington’s birthday is Feb. 22 (Feb. 11 if you consider the Julian calendar used when he was alive). Along with Washington’s birthday, many consider it a celebration of President Lincoln’s birthday as well, which is Feb. 12. A few even consider it a celebration of all Presidents.

Of course, nowadays, today is best known for retail advertising campaigns and a growing number of newspapers that lament how Presidents Day lost its meaning.

You see, it was really intended to celebrate Washington’s birthday as the first President of the United States. President Lincoln had earned his own day. That is, until HR 15951 was passed in 1968 in an attempt to simplify federal holidays. But that’s the thing.

Representations don’t always have as much value as the real thing.

We learned it here in Nevada too. Ever since the state moved Nevada Day from Oct. 31 to the last Friday of the month, it too has lost some luster. Lighter events are now scattered throughout the long weekend, which is used by Nevadans to prepare for Halloween as much as anything. I guess it seems fitting that this year’s theme has something to do with aliens. The outer space kind.

This year, President George W. Bush is in Africa. And, when you look at the newspapers, there seems to be much less about a national celebration than some other topics, including political endorsements and recognizing new nations, which has drowned out most mentions, even the laments.

Not so much for me. It still rings true as George Washington’s birthday, honoring the first President of the United States. Even while writing about why Benjamin Franklin would have made a great blogger, it didn’t hit me to post it (maybe sometime in the weeks ahead).

Today belongs to Washington. Another founding father, who despite little formal education, would have likely participated in social media, writing what would one day be public letters to his colleagues from Mount Vernon. Oh right, he did do exactly that.

Maybe that’s why we should remember him today, and our founding fathers more often. These people weren’t trying to be “anything” like we sometimes see in politics today. They were trying to do something. But maybe that’s the point. Representations don’t always have as much value as the real thing.

Blogging For Kindness: Original Me Tees

Not all blogs are cut from the same cloth. Original Me Tees is a good example.

Nathania Johnson, an online marketing consultant, uses the Original Me Tees blog as a promotional tool for her online T-shirt store. The idea originated as an extension of a CaféPress store, which she recently switched to another online print on demand service called Printfection, where you can see her designs.

”The idea is that people dress to express themselves,” says Johnson. “And while we all have differences, we can connect through common threads.”

One common thread for bloggers last year was the Bloggers Unite social awareness campaign Acts of Kindness. It asked bloggers from around the world to perform an act of kindness and share a post, picture, or video about it. The campaign interested Johnson because it gave her a strong idea — wearing compassion.

“It was something I really wanted to put time into,” she said. “It’s a great way to contribute to the blogosphere and the world in general.”

Johnson’s post was one of several recognized by judges after she submitted it for contest consideration. Rather than perform an act of kindness specific to the campaign, she highlighted several charities that she frequently contributes to, suggesting that readers “try on one of these charities to see if it fits in with your personal wardrobe.”

“I felt like mentioning all of the non-profits because I was contributing to them,” Johnson said. “Otherwise, I tend not to talk about any specific monetary donations to charities. For me it’s a spiritual thing. It just feels a bit self-gratuitous.”

Johnson is not alone in feeling that way. Several bloggers said they struggled with the last campaign because they were writing about themselves as opposed to a subject. For many, it was only after people left comments or expressed that they were inspired to contribute an act of kindness that the bloggers understood how sharing kindness tends to spread.

In addition to mentioning several charities, Johnson highlighted several simple acts of kindness beyond supporting non-profits — everyday things you can do to “accessorize” giving. Just three examples include: allowing others to go first, giving up the better parking spot, and being generous and sincere with compliments. Providing options was extremely important to her.

“Everyone is different,” says Johnson. “While supporting Brad Pitt's project to rebuild the 9th Ward of New Orleans might appeal to one person, building wells for villages in the Central African Republic might resonate strongly with someone else.”

She says she views blogging the same way. Shee always considered BlogCatalog best for metabloggers — people who blog about blogging — but she sees Bloggers Unite as a great way to trend in new directions. Expanding niches would certainly benefit the blogger network, Johnson said.

“I've only participated in Bloggers Unite one time so far, but I would participate again if they keep it non-political,” she said. “I used to be quite active with my account for my classic movie blog. There are a lot of good conversations that happen on BlogCatalog.”

Johnson said she is a bit less active since losing her classic movie blog, after her hosting service had a server crash. And, until recently, she hadn’t even found the time to update her other two. In addition blogging for companies where she works, she is actively involved with photography and Improv, and spends as much time with her family as she can.

“I have a wonderful husband, two fantastic kids, and two cute cats,” She said. And a big heart. Congrats again Nathania!

Passing Out Hearts: Valentine’s Day

A few weeks ago, I was asked to name names. And every time someone asks me to, the first thought that comes to mind is “never name names.” But hey, it’s Valentine’s Day. Maybe a little love can go a long way.

Specifically, I was asked who influences me. Ho hum.

First things first. I never much liked the term influence, especially when it’s applied to social media. I prefer to think about that differently: there are people who make me think and there are people who do not. Besides, influence is so very loaded with the notion of blanket agreement. I don’t know anyone like that.

Second, there are too many bloggers who make me think to list in a single post, so the only way to do it is to break them up into niches.

In honor of Valentine’s Day, here are ten folks connected to communication who make me think — five who make me think frequently and five who I expect will make me think. (In other words, add them to your watch lists if you haven’t already).

Five People Who Make Me Think

Geoff Livingston — The Buzz Bin
Whether you catch Geoff Livingston with his team on The Buzz Bin or on Now Is Gone, he always looking to stay ahead of the social media curve. While we might disagree on some communication strategy topics, any back and forth always leads to deepening the discussion to where it needs to be. Thought: If there is a social network or online tool worth a second look, he almost always knows what it is and how to make it work.

Valeria Maltoni — Conversation Agent
If anybody connects the dots between strategic communication and conversation or brick-and-mortar stores and online presence, it’s Valeria Maltoni and the Conversation Agent. I tend to agree with her more often than any other blogger out there.
Thought: If anyone can convince you that cross-blog conversations have more value than the average meme, she’s the one.

Michael Keleman — Recruiting Animal
The Recruiting Animal was one of the first people online to take me to task on my principle that “you can’t control what other people say about you; you can only control how you respond to them” when he introduced himself by calling me a sissy. We’ve been friends ever since. You can catch his hard question approach at Recruiting Animal. Thought: Real online friends don’t need pats on the back; they need authenticity.

Jason Davis — RecruitingBlogs
When I first met Jason Davis, he was heading up Recruiting.com. Now, he administers RecrutingBlogs.com, a niche social network on Ning that has become very popular in the recruiting industry. The reason, in part, is leadership. Davis has an approach that works well in social media, lightly guiding people without ever having to become a police state like some social networks do. Thought: He knows how to make a social networks thrive.

Scott Baradell — Media Orchard
Whether it’s a quip on SpinThicket or pop culture think piece, Scott Baradell delivers. He’s proven on more than one occasion that he knows his “stuff;” he just chooses not to share it all the time because sometimes the “stuff” just isn’t all that fun to write about. Thought: If you’re not having fun online, it’s not worth the effort.

Five More Thinkers In The Mix

Jason Falls at Social Media Explorer has something going on with a unique blend of social media banter and blog business. It’s bit a random at times (as if I’m not), but he’s doing what explorers do. Um, they explore.

Ike Piggot and his Occam’s Razor is a blog to behold. People say he’s someone to watch for all sorts of reasons. I like it because he keeps his blog personal, relevant, and well written. It makes me forgive the occasional self-loathing “nobody reads me” stuff from time to time.

Dane Morgan is a hardcore online marketing guy who understands the tech better than most. He likes to call a duck a duck and never needs to apologize for it. Blog promotion tends to be a favored topic on Dane Morgan Niche Blogger and he gets into the nuts and bolts of programs like Entrecard (more on that next week).

Sterling Hagar is off the social media crowd radar, but no less relevant. And while I don’t read Agency Next every day, I always know I’ll find something interesting there when I visit. He covers topics that others ought to follow and expand upon.

Bill Sledzik probably belongs in the first five, but then it wouldn’t be five. He’s the real deal and takes a no-nonsense public relations talk on ToughSledding, always in the mix for me. My bet is that he would already be an “A-list” blogger if it wasn’t for the lack of a daily post. No matter. There’s something to be said for not doing so.

Naturally, whether you read this blog regularly or from time to time, Happy Valentine’s Day to you too. Emails and comments make me think too, not just other bloggers. It helps keep things interesting.

Jason Davis suggested I consider making a meme out of this. I would, but I’m not very big on memes. So I’ll leave that up to everyone else. Besides, there are many, many more bloggers, social network connections, and people who make me think beyond communication.

For instance, my wife and partner makes me think. Every day, in fact. And today she has me thinking how much I love her, especially because I’ll be teaching public relations when I probably should be doing something with her.

It takes someone special to put personal perks on hold sometimes. Right on, next week it will be the same thing on her birthday. Happy Valentine’s Day, Kim.

Opening Hollywood: Writers Strike Ends

The writers strike is over, but the impact is permanent well beyond payment for digital distribution. People want change, and not just the actors who will likely ask for digital distribution compensation as well.

Advertisers are hoping networks adopt a year-round television schedule as opposed to the nine-month schedule currently employed by major networks. Year-round scheduling, which has been tried and tested positive by many cable networks (which purposely avoid sweeps to launch new programming), would allow viewers to consider more new programs.

“There’s a lot of hype in September,” Charlie Rutman, chief executive for the North American operations of MPG, a media agency owned by Havas, told The New York Times. “And by November, half the shows aren’t on anymore.”

Year-Round Means Better Metrics

Such a move would require a greater overhaul of the Nielsen rating system, which relies primarily on sweep weeks for its largest gathering of ratings. Currently, only a fraction of a few million Nielsen families are counted year round.

The rating system has been a hotly debated topic by consumers since last May, when fans of the Jericho television show (which aired its first episode of the second season last night) criticized questioned its accuracy and dismissal of online DVR viewership, which some estimates put at 58 to 70 percent of all cable households. Eventually, Jericho voices were joined by the fans of virtually every cancelled show.

While Nielsen has made changes since last May, including some semblance of DVR counts and video-on-demand (VOD) analytics, it continues to draw fire from, well, everyone. Enough so that Nielsen apologized for the “systemic problems in the delivery of its national ratings data” since the beginning of the 2007-08 TV season. Enough so that CBS and TiVo have an arrangement. Enough so that everyone is looking for alternative metrics while reporters mention that the rating system is less than perfect.

A year-round season is something that some networks, like NBC, are already working toward. NBC recognizes that it would save money because fewer pilots would need to be produced in the spring for the fall. It might also mean that networks wouldn’t feel pressured to put as many shows on the bubble, simply to take a chance and make a splash with a new show line up every year.

More importantly, it works for consumers because head-to-head show competition is becoming a phenomenon of the past. Consumers simply want great content rather than relying on the old model, which was based on the idea that they would “settle for the best thing on” or spend an hour surfing.

New Media Is All Media

As mentioned in January, old media is dead because the distinction between old and new is fast becoming nonexistent. The graphite is scrawled across the wall …

• Everyone wants a rating system that counts everybody, and breaks out information across various multimedia platforms.
• Everyone wants a fair compensation for actors, creators, and distributors, regardless of how revenue is generated.
• Everyone wants better quality programming that can survive longer than three episodes before being pulled.
• Everyone wants more interaction between fans, cast, and crew because viewers are paying much more attention to their favorite shows.
• Everyone wants engagement beyond passive viewership because, well, because it’s possible.
• Nobody really minds some advertising if the content is free; and advertisers don’t mind paying for programs that people watch.

This is different, but doable. It’s less about reinvention and more about innovation to diminish the difference between what exists and what’s possible.

Even the primary reason for the conclusion of the writers strike is indicative of change. Many people are crediting Peter Chernin, president of the News Corporation, and Robert Iger, chief executive of Walt Disney, for opening sideline talks with Patric Verrone, David Young, and John Bowman. Individual conversations succeeded where group negotiations failed. Sounds almost like a social media solution.

Looking for two more positive outcomes to the writers strike? The United Hollywood blog intends to stick around. It might be a very long time before a network executive ever needs to ask for a pencil. Case closed, well, sort of.

Rowing Nowhere: Celebrity Endorsements

Advertising for the Pfizer cholesterol drug Lipitor continues to draw scrutiny from everyone, especially one of its more recent advertisements. The ad features Dr. Robert Jarvick, inventor of the artificial heart, rowing his way to better health with Lipitor. Except, he doesn’t really row.

"He's about as much an outdoorsman as Woody Allen," longtime collaborator Dr. O. H. Frazier of the Texas Heart Institute told The New York Times. "He can't row."

The Pfizer advertising campaign came under question about a month ago after the U.S. House of Representatives Committee on Energy and Commerce sent a letter of inquiry about the endorsement. The letter didn’t target Jarvick’s rowing as much as it did his qualifications.

The bigger picture is Congress taking an active interest in pharmaceutical advertising since 2004. Advertising drove record sales of Vioxx, just before it was later pulled by Merck after a clinical trial showed that it sharply increased the risk of heart attacks and stroke. In other words, for better or worse, pharmaceutical advertising works. Congress is trying to figure out how much is for worse.

The criticism of the Jarvik campaign raises several interesting questions related to celebrity and creative ethics in a world where Andy Warhol’s quote "In the future everybody will be world famous for fifteen minutes” has morphed into “in the future everybody will be famous to fifteen people at a time,” even journalists.

Although Jarvick insists he is not a celebrity in a statement issued to fend off reporter inquiries about the campaign, he really is, even if it is only of a quasi-celebrity nature.

Endorsing products, paid or unpaid, even if it is under the auspices of having “the training, experience, and medical knowledge to understand the conclusions of the extensive clinical trials that have been conducted to study the safety and effectiveness of Lipitor,” does thrust one into spokesperson-celebrity arena.

If he didn’t have celebrity status to some degree, it seems unlikely Pfizer would have approached him. After all, Jarvick might hold a medical degree, but not as a cardiologist. He also does not hold a license to practice any type of medicine.

From celebrity endorsers, the public generally wants some authenticity if not transparency. Sure, while we’re all used to seeing celebrities promote one product while using another on the side, most cameos are grounded in some semblance of reality. So when celebrities push the envelope on creative license, expressing their passion for a sport they do not engage in (let’s say), there is bound to be backlash that exceeds the obvious body double work.

Endorsement advertising, even by consumers, is all the rage these days. But that doesn’t mean I always get it. Sure, it’s fun to watch Chuck Norris endorse Mike Huckabee on YouTube or any number of social media experts tout “on again, off again” social network promotions, but one wonders if we aren’t stretching the “pile in the party bus with >insert quasi-celebrity<” too often.

Is a Norris endorsement all that’s needed to pick the President of the United States? Does Jarvick trump any advice that your cardiologist might provide? Does a social network that an A-list blogger employs mean it will work for you?

The truth is they seem to matter in perception if not reality. But perception is the operative word. Sooner or later, people wonder what is real. Is the footage real? How about Pfizer’s statement to The Wall Street Journal?

“Dr. Jarvik is a respected health care professional and heart expert. Dr. Jarvik, inventor of the Jarvik artificial heart, knows how imperative it is for patients to do everything they can to keep their heart working well.”

No doubt. Except, I don’t think the ad was a public service announcement.