Monday, November 26

Accounting For Anonymity: The License To Kill

The Electronic Frontier Foundation (EFF) is an international non-profit advocacy and legal organization that is dedicated to preserving free speech rights such as those guaranteed by the First Amendment of the United States Constitution.

One of the cornerstone arguments is the right to say things online that will not be connected with our offline identities, as we may be concerned about political or economic retribution, harassment, or even threats to our lives. As someone who has long valued free speech, I agree with tempered reservation.

The reservation comes from something that is often missed in discussing anonymity: it is often abused as a license to kill. What is missed is that being anonymous demands even more authenticity, sensitivity, and responsibility than those who operate outside the realm of cloaked avatars and general deflection.

CEO John Mackey Poses As An Average Investor

A few weeks ago, Whole Foods Market Inc.'s board, overreacting to anonymous postings by its chief executive, amended the company's corporate governance to sharply restrict online activities by its officials.

The new code bars top executives and directors from posting messages about Whole Foods, its competitors, or vendors on Internet forums that aren't sponsored by the company. If there was ever a case for attempting to pander to the public and perhaps the Securities Exchange Commission during an investigation, this is it.

It was never about what was posted, but rather the deceptiveness of comments made under a fake persona. In this case, the messenger is the message.

State Investigates Political Blogger After Anonymous Tip

Chuck Muth is president and CEO of Citizen Outreach and a professional political consultant. He is well known for his conservative viewpoints, well-thought arguments, and biting commentary.

In early November, the state’s Children and Family Services (CFS), which acts as child protection services in Nevada, launched an unfounded investigation on Muth based solely on an anonymous tip, possibly to the amusement of his detractors. After reluctantly allowing the sheriff’s deputies to inspect his home and interview his children, Muth was cleared by their inspection.

Or, perhaps not. Despite passing the inspection, the CFS has informed Muth that his file would remain open unless he subjected himself and his family to further investigations. In other words, any previous inspection would not be enough.

This is no longer about the accusation, but rather the deceptiveness of the accusation and a potential agenda for revenge under supposedly sealed files. In this case, the messenger is the message.

Megan Meier Commits Suicide After MySpace 'Hoax'

Meier, a 13-year-old girl, who suffered from depression and thought she made an online friend with a boy named Josh, committed suicide over his accusations that she was cruel person, unkind to her friends, and that the world would be better off without her.

Except Josh was not Josh, but rather the mother of another girl who wanted to gain Meier’s confidence in order to know what she was saying online about her daughter. To date, the woman who created the fake “Josh” profile has not been charged with a crime. The entire story has sparked an online maelstrom of cyber vigilante justice.

This is no longer about protective parenting, but rather the deceptiveness of hateful intent under the fake persona “Josh.” In this case, the messenger is the message.

The Future Of Anonymity

In the Meier story, Wired goes on to point to the work of Daniel Solove, professor of law at George Washington University and author of The Future of Reputation: Gossip, Rumor and Privacy on the Internet.

The work is important, because as we see with Muth’s story, the danger of unrestrained anonymity remains a license to kill and is not confined to the Internet. It has become the new weapon of choice among con men, vengeful accusers, and hateful posers in a world where everyone is a public figure with the burden of proof landing squarely on those accused, regardless of the masked messengers.

We see it too often, accompanied by unjust justifications. The argument made for Mackey is that if anyone was duped into making decisions based on the financial message boards he posted upon, they deserve no less. The argument against Muth is he ought to have nothing to hide from the authorities. And even as the Meier story, which continues to spiral out of control, is being twisted into the idea that the victim got what she deserved. We need an adjustment.

You see, sometimes in our diligence to preserve some rights, we neglect others. And the most neglected today seems to be found within the Sixth Amendment, which includes our right to be …informed of the nature and cause of the accusation; to be confronted with the witnesses against us …

While this may seem to be an argument for complete transparency, living in glass houses is not a remedy as we’ve given up enough civil liberties in the private and public sectors. If there is any solution, the real remedy begins with shedding our apparent ignorance that the credibility of the anonymous posters, posers, and tips extends beyond a well-reasoned and authentic argument.

Simply put, allowing for anonymity preserves one freedom; whereas placing additional burden on the validity of anonymous accusations will preserve another. It’s something to think about.

Freedom was not born out of emotional polarity, but rather well balanced reason. And until those who use anonymity for selfish rather than selfless pursuits are brought to justice for bearing false witness against their neighbors, we are all at risk to become their victims. Or equally disheartening, we will lose our own right to privacy when it matters most.

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Saturday, November 24

Coming Soon:







































*This post is brought to you by the 47 percent of media, advertising, and entertainment executives who believe writers should “pick up their pencils and get back to work.”

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Friday, November 23

Filling Canvas: Ten Bloggers


Yesterday, I mentioned being thankful for social networks, especially BlogCatalog, because they connect me with bloggers who help me keep it real.

What I mean by that is that, all too often, the conjecture of social media measures, especially popularity, is promoted as the end all measure. And, as a result, blog readers tend to give more weight to blogs that are “popular,” sometimes overlooking many that have value or even influence influencers, without much credit or thanks.

I am thankful for all of them.

You see, while I mostly write about business communication, I'm often reminded that most definitions surrounding social media are as erroneous as any that have been attempted to define art, except one.

Well, art is art, isn't it? Still, on the other hand, water is water. And east is east and west is west and if you take cranberries and stew them like applesauce they taste much more like prunes than rhubarb does. Now you tell me what you know. — Groucho Marx

Here is an eclectic mix of ten blogs (alpha order), with a Technorati authority under 100, to represent thousands we’re thankful for, many for very different reasons. They also represent why social media is nothing more than a blank canvas until someone fills the space.

Ami G’s Blogspot is billed as his personal page of public consumption. Every day, he captures some of the more poignant thoughts from around the Internet in fields that most marketers would never think to look at. He picks them, he says, because they amuse, interest and engage him. What you’ll find: A collection of everything below the surface.

AntiBarbie isn’t for everyone, but she certainly knows her readers. She presents an unabashed gritty viewpoint, and occasionally short prose and poems. Some of the best of it even touches on blogging with posts like “How Not To Make Friends Blogging.” What you’ll find: A glimpse into what people might really think of popularity pandering.

Sean Unruh’s photoblog, Dust And Rust, presents a candid mix of striking and not-so-striking shots. His most recent additions, Old Rhinebeck Aerodrome, are among my immediate favorites. What you’ll find: Unabashed objective reviews of the photographer’s work along with some brilliant shots.

EXCELER8ion is Julian and Shannon Seery Gube’s take on the world of social media, interactive marketing, and technology. It’s one of the cleanest, visually engaging blogs out there that shapes social media by working it rather than hypothesizing about it. What you’ll find: strategy behind tactics.

Living Zimbabwe is a brand new eye-opening blog focused on Zimbabwe, a landlocked country located on the southern part of Africa, north of South Africa. It’s currently suffering a disastrous humanitarian crisis, plagued by drought, an HIV/AIDS epidemic, and government reform. As of mid-2007, more than a quarter of the population has fled abroad, including its author who is currently living in New Zealand. What you’ll find: whatever you bring with you.

In addition to its movie rating system, Moviecat artistically infuses cats into the movies because author Rob G proclaims “Well, why not!” It’s simple, fun, and visually appealing at a glance, which makes it a fine example to illustrate that blogs are whatever you make them. What you’ll find: imaginative graphic art and something that will make you smile, whether you’re a cat and a movie fan or not.

Jack Payne says he doesn’t have a clue what his Technorati rank for Six Hours Past Thursday might be. Mostly he writes about the art of being a con man in virtually every profession. One of his most recent posts includes common con man language; words employed by, gasp, many of my colleagues. What you’ll find: How to turn a phrase.

Theresa Hall’s Sleeping Kitten Dancing Dog blends blogging, art, photography, and pastry. She was one of the first to re-greet me on BlogCatalog after the new owners made changes that intrigued me several months ago. She occasionally reminds me to keep it light, as light as a buttered croissant. What you’ll find: A few dozen reasons to be hungry.

SU Com is a dual BlogCatalog/Twitter find, which was started to provide hints and tips to optimize StumbleUpon. Since, Teeg has added comments other tools and technologies from time to time. All of it is presented in an engaging conversational style that separates this blog from techno-stiff tips that people have to sift through to find answers. What you’ll find: Tech tips in plain English.

Bill Sledzik says he sometimes feels marooned in between the Cult of the Amateur and The Cluetrain, which makes him one of the more balanced voices about social media. I don’t always agree with him, but I wouldn’t like him if I did. Tough Sledding is one of the most overlooked but relevant public relations/social media blogs out there. What you’ll find: balance.

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Thursday, November 22

Giving Thanks: Thanksgiving

Last weekend, my son was pretty upset after his plans to spend the afternoon with a friend fell through. He was rightfully disappointed, then started to sulk.

It may come as no surprise to some, but I’m not a big fan of anyone moping around, especially when it seems to be a plea for misery to have company. So I shared with him a little bit of wisdom and set him out on a task.

“Don't waste yourself in rejection, nor bark against the bad, but chant the beauty of the good.” — Ralph Waldo Emerson

Rather than losing your present to a past you wish might have been, why not get to work on a project, I said. Thanksgiving is right around the corner and it would be great of you to make a book of 10 things you might be thankful for, using art, words, and pictures.

He went right to it.

Since I’m not one to ask another to do a task that I myself would be unwilling to take, I set out to do the same — except mine comes in the form of a post, rather than ten pages of copy paper bound between construction paper with twine (Paper? How barbaric of me, I know.)

There is a lot to be thankful for, every minute of every day, as one of my friends (and client) likes to say. Here are ten at random.

iTunes. Yep, as silly as it sounds, portable entertainment still amazes me. Music sets a great pace for the gym; lectures from Stanford add value while cleaning house; and downloadable shows, they certainly came in handy during the 4-hour wait at the DMV. It’s media snacking at its best.

Communication Arts. If there was ever a case for printed publications, CA is it. Anytime I become frustrated by the abuses within our industry (meaningless creative, distress ads, and faux rules), CA reminds me that there is some amazing commercial talent out there.

One random call. You never really know if what you teach will be applied until a student calls from a bookstore to ask which book you recommend; and then wants to make sure she’s enrolled in anyother classes I might teach this spring. I’m teaching three, including social media.

The Recruiting Animal. Sure, he might be billed as the recruiting industry’s unabashed shock jock, but he quickly became one of my most trusted friends online. Never mind that I still pack silver when I’m around him. As I am with all my friends, online or off, I’m thankful to have them.

My daughter’s feet. The staph infection that had worked its way into the bones during our daughter’s first three months of life (a year and a half ago) will leave no permanent damage. We found out last week. It’s hard to believe she was once the size of a 12 oz. water bottle. Grateful doesn’t begin to measure little things as they relate to family.

Jericho fans. Who would have ever guessed that asking a simple question, like what would you do with 22,000 pounds of nuts, last May would have resulted to our longest-running dual case study. Jericho fans still amaze me, and watching Jane Sweat evolve as a blogger has been a gift. Check out her newest endeavor.

BlogCatalog. There are many social networks, and I appreciate several. But the BlogCatalog team and its members keep it real. Although I tend to focus on social media as applied to business communication, they are the ones who remind me it is often the least linked private blogs that add real value (more tomorrow).

Our clients. I rarely write about clients here, mostly because I find the daunting demands of disclosure as set by social media often irrelevant, inconsistent, and distracting (as if relationships somehow make us less than objective when objectivity is called upon). Even though I don’t highlight them here, I’m grateful for every assignment, account, and relationship. There would be no blog, nonprofit contributions, or university classes to teach without them.

Patrick Bertoletti. He set the world record for consuming four and three quarter pounds of turkey at the Thanksgiving Invitational eating contest two years ago. He did it in 12 minutes. What better way to add wonderment to a holiday. That and 110-foot Superman balloon that floated down Broadway during the Macy’s Thanksgiving Day Parade. Thanks, George, for our nation’s very first Thanksgiving proclamation.

Where The Wild Things Are. A book that reminds me, no matter what you do or where you go in life, taking friends, family, colleagues, clients, readers, and whomever for granted is easy. That is, until you no longer have them.

"... and into the night of his very own room where he found his supper waiting for him ... and it was still hot."

Happy Thanksgiving.

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Wednesday, November 21

Kindling The Future: Amazon Kindle


“What’s a record? A cassette tape?” — my son, 2007

“What’s a magazine stand? A dust cover?” — his son, 2037

It might look clunky at a glance, but it’s the first generation sneak peek of the future. And like most technological breakthroughs that shock the system, the Kindle, a pricey and apparently improved e-reader, is no exception.

There were 3,200 posts and counting, just yesterday, equally split between positive and negative opinion. There were 398 reviews on Amazon, delivering a divided 2.5 stars. And while Seattlest jumped with comments that included “I wouldn't use it if someone gave it to me for free,” Barnes & Noble saw its stock drop 5 percent.

All because of hyperbole before the first Kindle could ship. Yet, very few people even mentioned this fact. It was too late, with just one more example of how bloggers follow media. Social media chimes in on any story when it seems especially hot. If they don’t, their readers will be discovering new blogs, maybe better.

Here are some highlights that struck me yesterday.

"This is a disruptive approach, the sort of thing only a market leader could pull off. It changes the world in a serious way." — Seth Godin with the marketing perspective.

“It’s not going to revolutionize the industry overnight, though it sounds like Amazon is going to take this business seriously and continue to invest in it.” — Joseph Weisenthal with the tech perspective.

“Whether this will be the death of print concerns me less than if it will be yet another slow down in reading complete books -- the physical or digital kind,” — Valeria Maltoni with the human perspective (my favorite kind).

“That Jeremy is probably right. I’m excited about the new reader to be sure. But getting geeks like me excited by a new “shiny toy” is pretty easy. Getting a large market excited? That’s a LOT harder.” — Robert Scoble with the geek predictor perspective.

“So unless you live in a dark cave (without Wi-Fi) you know that the Gadget News of the Day was Amazon's release of its eBook reader called the Kindle.” — Danny Dumas, with the recap perspective, including Jose Fermoso’s roundup of eight more opinions.

Did anyone notice the media has already embraced this? They’re on the subscription list. It makes them relevant; expect many more articles ahead.

So there you go. Maybe it will be Kindle and maybe not. But there are truths inside the truth because this is playing out much like the iPhone. There was a split decision a few months back. A lot of people came out for and against it. It was all kind of silly.

But today, all that conversation is irrelevant because Apple sold 1.12 million iPhones last quarter, representing 27 percent of the smart phone market in the United States and 3 percent of the overall cell phone market.

Not bad for Apple’s first phone.

Unless there is a serious technological flaw, like charging you to put your own content on it (oh right, there is) you can expect the same with Kindle or the second generation reader that someone is already busy working on. But I don’t want to play guessing games. Instead, I’ll offer two observations.

The hyperbole is real.

Sometimes social media gives permission to craft a runaway opinion for the sake of having one. And there is nothing wrong with that. Opinions are like bottoms and everyone has one. In the age of glass bathrooms, full moons are not only invited, but some say they’re required.

The future is polar.

The Kindle aside, the technology behind it represents an opportunity to educate everyone on the planet (once there is a price point drop), giving them access to the best books ever written. And, it also represents an opportunity to enslave humankind by filtering future content and killing the last refuge of reader privacy at the same time.

“Cool,” some say. “How can I list my blog and get paid?”

Good night and good luck.

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Tuesday, November 20

Flying Cargo Class: The Airline Industry


Zagat Survey today announced the results of the 2007 Zagat Global Airlines Survey. Singapore Airlines took top honors as the best international economy class and Midwest Airlines pulled the No. 1 spot for domestic economy class again. Midwest Airlines has taken top honors in the past eight Zagat surveys; Virgin America and JetBlue Airways followed as No. 2 and 3.

While social media proponents might consider crowing that the number one and number two domestic Web sites both support well-planned blogs, the real communication lesson for the airlines comes from Zagat participant comments that pinpoint the state of the industry. Here are a few favorites:

“I’d rather be a package on FedEx.”

“The legroom is great if you’re a yard gnome.”

“Their planes make Larry King look young.”

“I thought the Geneva Convention prevented this kind of thing.”

“Only good thing about first class these days is that you get to leave the plane first.”


Ouch!

JetBlue continues to score big with its fans despite the “nightmare delays” last winter. But all is not bliss as public relations professionals like to claim. JetBlue continues to balance leather seats, satellite TV, and happy crews, and decent snacks against rising prices, limited routes, and points that expire.

Still, third is a long way from the bottom, an honor that belongs to U.S. Airways, which came in last among domestic airlines. (And Philadelphia International came in fourth from the bottom among airports.) Hmmm … I wonder why.

The survey covered 7,498 frequent fliers who rated 84 airlines and 46 major airports. Each airline was separately rated on its premium and economy service for both domestic and international flights. The typical survey participant took 19.7 flights in the past year aggregating 147,000 trips. For complete results from domestic and international carriers, visit Zagat.

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