Promoting Jericho: Fan Buzz

Since reversing its decision to cancel Jericho, CBS has entered into a developing partnership of sorts with fans. The network released the summer rebroadcast schedule for them to promote (9 p.m. Friday, July 6), requested input on the Jericho boards (hint to CBS: see NBC's Heroes), and engaged some fans with direct participation.

Keep in mind, it has only been 10 days since Jericho was resurrected (even though it feels much, much longer). How are the fans doing? Not bad. Slowly, there has been some semblance of organization, but overall, the focus seems to be on ideas (even on the CBS message boards). So, we thought it might be fun to highlight a few ideas that stand out and skip on organization for now, hoping things don’t become more fragmented.

Fan Ads. "Rubberpoultry," who has designed several ads and banners for Jericho fans, has become a central contact for promotions. He designed the ad above, which has great graphic merit despite missing a bit on the message. While the message appeals to fans, the copy would be better served if it was written for non-fans, providing a better call to action (same with the banner). Don't get me wrong though, it's among the best of the best. For a fairly comprehensive roundup of images, scroll to the bottom of this Jericho page.

Fan Radio. If anyone earned the moniker "voice of the fans," Shaun O Mac nailed it. Enough so that CBS flew him out to meet some of the stars (Skeet Ulrich, Brad Beyer, Richard Speight, and Bob Stephenson) and Carol Barbee, executive producer of Jericho. CBS filmed some of the tour; and the footage is rumored to be made into a video news release or perhaps make the DVD. On June 10, Shaun invited me as a last-minute guest on his show. It was fun, but Jericho fans will likely enjoy some earlier shows with several of the Jericho's stars and Barbee. Shaun's someone to watch, er, listen to when he talks Jericho or not.

Fan Forums. While most fans seem to use the CBS message boards as a focal point, I still think Jericho Rally Point is better suited for fan business (unless fans want CBS to usher in the fan club). NutsOnline also launched a Jericho fan forum with the best idea there to break up the forum into states, similar to an effort on Yahoo Groups.

Fan Groups. Speaking of fan groups, Lisa Lludvicek has done a solid job communicating and coordinating some efforts in Kansas, including her promotion of 11 viewing parties before the debut of the second season. The viewing parties, held at Governor’s Stumpys Grill Kansas City, are purposely not held on nights that CBS airs Jericho. They do provide fans an opportunity to meet each other, rally more viewers, and raise funds for Greensburg, which was devastated by tornadoes.

Fan Blogs. Several blogs have sprung up and JerichoOnCBS is one of my favorites. Lisa Coultrup (kystorms) has done a solid job keeping up on the news and adding some great round-ups, including: letters from producers and celebrities, and various online contact points. In many ways, she’s providing a centralized round-up that forums just can’t deliver (check out rubberpoultry's Star Wars/Jericho parody there!). Another blog, Jericho Monster, provides a broader view, which includes conversations about the Nielsens and a link to the Black Donnellys petition.

A few other ideas that deserve mention are the pursuit of the Guinness submission and the Jericho Saved site by Jeff Knoll. The latter includes a great summary of his media tour with Lennie James (that was as brilliant as the purposefully stark nut ads Knoll produced).

So, assuming the fans still have an 8-9 million viewer base to work from, they only need 3 million more viewers to have a hit show or close to the top 20. It's doable. It seems to me CBS is doing its part on several levels, making me seriously doubt those rumors that the new seven episodes were nothing but a ruse to end the war. I think CBS has decided it might as well go for a winner with Jericho. Kudos to them for doing what appears to be a 360-degree turn on how CBS sees its viewers.

That's not to say the story is all hugs and roses. Far from it. Some fragmentation, duplication of efforts, and the lack of a solid message targeting new viewers are all working against the greater effort (before it was nuts, but nuts doesn't seem like the right message anymore). It's not surprising; protests are always easier to grow than a fan base. To her credit, Schumi has done some good in delegating "idea" categories to willing volunteers. While I wish it would have been done a bit different, it's still a step in the right direction.

Going Social: MyRagan, RecruitingBlogs, BlogCatalog

Social networks and online communities deserve consideration for just about anyone hoping to have a presence on the Internet. They come in all shapes and sizes, ranging from headline roundups and forums to search directories and profile pages.

Although there are hundreds to choose from, I'm mentioning just three today because they demonstrate very distinct approaches. For lack of a better definition, let’s call them a closed niche membership, open niche membership, and open general membership.

MyRagan.com. MyRagan.com has corporate communication and related professionals, especially public relations practitioners, buzzing with excitement. It uses the Me.Com platform, which allows people to “rapidly deploy, customize and administer a social network specific to their interests.” Maybe.

I call it a closed niche membership because MyRagan.com does not really allow for easy navigation throughout the Me.com network. So, in many ways, it’s self-contained. It’s also extremely niche specific, so much so I that I’m not sure if a non-communicator would get it.

Stand Outs: MyRagan has a built-in audio-visual chat and IM features. It also has a direct link to the Ragan Career Center. Mark Ragan and his team are working very, very hard to make this work, recently asking for five or six volunteers to provide ideas for improving the network. The members, the ones who aren’t lost, are very helpful. I was also able to add my widget to my in-progress profile page. Cool.

Stand Offs: MyRagan is a navigational nightmare, especially because it toggles back and forth between MyRagan and other Ragan Communications sites. One also has to wonder how much is too much. There are forums, bulletins, discussions, groups, community blogs, personal blogs, and ... yeesh! To quote Geoff Livingston at The Buzz Bin: “It’s not the most aesthetic site, but it’s very, very functional.” (It is functional if you narrow your focus to a few features.) Now, if we can only teach social media newcomers what to blog about so the community blog doesn’t die off as a “promo post” board.

RecruitingBlogs.com. RecruitingBlogs.com was created by Jason Davis after he, um, retired from Recruiting.com. It’s everything a niche social network should be and opens to the Ning platform. Bouncing around Ning helps you connect with people in many fields and industries.

Thus, in many ways, RecruitingBlogs.com is an open niche network. It’s laid out extremely well as everything is on the front page, including scrolling RSS feeds from every recruiting blog on the planet (that’s worth reading) and then some. Keep in mind though, not all Ning networks are created equal; Davis really knows his stuff.

Stand Outs: RecruitingBlogs.com not only benefits from an expert network creator, but also an experienced group of recruiters who blog. Many of them have had blogs for two years or more. They also make up some of the best read blogs on the Web, which means most content is razor sharp. It is a niche model to be followed, pure and simple. To check out the greater Ning network, click one button. Done.

Stand Offs: Not much, unless you just don’t like recruiters (I do). While I know Davis is not able to do everything he wants to do on Ning, most people would never know it. Seriously, other than the occasional lag and maybe a missing “about page” or “highlighted features page” for newcomers (eg. I know what the chatter wall is good for on my profile, but newcomers might not), I love it.

BlogCatalog.com. BlogCatalog.com is the fastest-growing social blog directory for a reason. It is completely open to anyone and, as long as your blog is approved (about 48 hours unless you have questionable content), you’ll be able to meet some wonderful people.

BlogCatalog.com is also different from the aforementioned niche networks because it owns its own technology, features, and widgets. Antony Berkman bought a dying directory six months ago and turned it into a company worth watching.

Stand Outs: There is a real benefit in having a general open network because the skill sets of the staff and membership are deep. The newest feature is brilliant, making it the first stop of the day for many bloggers. Right on your profile, you can add some of most popular communities you belong to: AIM, del.icio.us, Digg, Facebook, Flickr, Last.fm, MyBlogLog, MySpace, StumbleUpon, Technorati, and Twitter. And that's just for starters.

Stand Offs: None to speak of. At a glance, some professionals might be miffed by the abundance of active members with personal blogs and monetorization blogs, but only until you get to know them. They are extremely nice, approachable, and deeply talented. Collectively, they know more about social media than any niche group I’ve come across. You also won’t find a BlogCatalog.com blog as Berkman and his staff mostly communicate on the discussion board (but they all have their own blogs). Yet, they are among the most engaging and friendly non-niche social directory hosts anywhere.

So there you have it. While each has its own culture and climate, they are just like any group you might belong to in person: you get back what you put into them.

The best bet is to put your company (or personal) strategy first. Then, join several but only become active on those that best fit your objectives because as we all know (I hope), there is no such thing as a social media strategy. Social media is a versatile tactic.

Beyond that, social networks are allowing people to participate online without ever starting a blog, vlog, or radio show. But for those who do, they represent the best way to gain targeted exposure.

Whacking Wal-Mart: BusinessWeek

If there ever was a case study that I would like to see concluded, it is the continued controversy and media spectacle between Julie Roehm and Wal-Mart. In the end, of the two parties still playing (the rest had the sense to exit gracefully), no one is going to win.

Some members of the media are working hard to make sure of it, looking under every stone for evidence to prove that Wal-Mart is not only unethical but also the embodiment of corporate evil (if you believe some of their accounts). Sure, part of it is Wal-Mart's fault, because if a public relations problem has truly grown out of the case, it is Wal-Mart's apparent inability to keep the story simple: its former marketing executive allegedly based her multi-million dollar advertising campaign decision on who could wine, dine, and woo her the most while using company money to fund an affair.

But that's not the story people are writing. Instead, the latest story to surface in the media's "Whack-O-Wal-Mart" game is BusinessWeek with a write-up penned by Pallavi Gogoi. The lead that Gogoi unearthed from nowhere is the story of Chalace Epley Lowry, who started working at Wal-Mart as an administrative assistant in the communications department in January.

Lowry says she was subjected to a day-long orientation with a heavy emphasis on ethics and was told "if we see something that has the appearance of something unethical we should report it." The person she reported was Mona Williams, vice-president for corporate communications, for what seemed to be related to "insider trading" in Lowry's eyes.

"In all honesty, Mona's transactions could all have been above board," Lowry says, "but I acted in good faith, just pointing out that there might have been some wrongdoing."

According to Wal-Mart, Lowry was confused. The company says she mistook a deferred compensation form for an options exercise request and that Williams did nothing wrong. Williams also learned of the complaint, prompting some inner office tension that resulted in Lowry leaving to find new employment.

There is a lot wrong with this story, but perhaps not in the way some people might think. Although employers might provide ethics training, I suggest employees pursue a better understanding of ethics on their own. Even if your employer tells you to report "the appearance of something unethical" that is not an appropriate solution. Of course, you'll never get this out of the BusinessWeek article.

In this case, Lowry would have been better off asking Williams what the documents were before reporting it. Had the papers been related to stocks and tied to insider trading (as Lowry believed and Wal-Mart refuted after an investigation), she could have given Williams the chance to correct the ethical breach, with an understanding that Lowry would report it if no course correction was made. It's about that simple.

Now I don't believe that Lowry intentionally meant to break her supervisor's trust and breach ethics, but she did. And while that is not the story I read in BusinessWeek, that is what the real story is: give your co-workers an opportunity to correct an ethical breach before going over their heads to report it. If more people did that, maybe there wouldn't be a Roehm/Wal-Mart scuff-up to write about.

Right. Sean Womack could have said, "Gee Julie, those e-mails are a little racy for my taste. Please don't send them." Ho hum. At least he had the good sense to get out of a fight that no one is going to win.

Hitting Networks: From Jericho To The Sopranos

Passive viewers are now active consumers. For networks, it is the only conclusion that can come out of the recent Jericho cancellation reversal. But what I wonder sometimes is how far fans will take their debate. For HBO, Sopranos fans took it to the extreme, protesting not over the end of their favorite show, but the way it ended.

As if they were participating in a hit, fans flocked to HBO’s Web site in such volume, the entire site crashed immediately following the end of the finale. The cause for the traffic—an estimated 368,000 page views per second according to eWeek—was largely attributed to the blank screen that appeared preceding the credits. Creator David Chase intended this ending in order to leave the Sopranos family future wide open, but the fans are not biting.

"Every critic says this is one of the greatest works of art ever made for the small screen," said Robert Thompson, of Syracuse University's Bleier Center for Television and Popular Culture, told Jocelyn Noveck, Associated Press. "You can't second-guess the artist."

But fans think otherwise, enough so HBO is considering an alternative ending for the DVD. Whether that comes to fruition or not, it won’t stop fans from screaming “finish the story already!” or, taking a page from the Jericho playbook, “has someone mentioned we need a petition to ask Chase and HBO to continue the series or make a movie?” on fansites like The Sopranos.com.

That depends, I imagine. The primary difference between Jericho and The Sopranos was that The Sopranos came to an end from the inside out. Most people involved in the project were ready to move on after a long run. On the other hand, fans do seem to be leveraging the network to reconsider as they cancel HBO subscriptions.

One question in this case begins with: where does creative license end and fan input begin? No one knows, because, to date, only Heroes on NBC has made an official commitment to involve fans in the creative process. Fans will be able to vote in one of six new characters after their standalone mid-season stories are told.

Given the consumer climate today, especially in regard to entertainment, it’s a smart move, especially after Jericho fans proved they can influence change. Even the Veronica Mars fans reinforce this idea. The CW might not have picked up the series for a fourth season despite fans sending in about 7,000 candy bars and 438 pounds of marshmallows, but fans might win in another way.

"I think the best odds for seeing the continuation of the Veronica Mars story is in comic-book form,” Veronica Mars creator Rob Thomas recently told E! Online. “I had a meeting with DC Comics last week. They want to do the series. I want to do the series. It's just a matter of making a deal and figuring out when I have the time to write it. And perhaps a feature screenplay will follow."

So even with a late-breaking campaign to save the show (and they’re still working at it), fans still managed to demonstrate there is more mileage left in this character. That’s great news for consumers, not so great news for Nielsen Media Research, which continues to come under fire from, well, everybody who watches television.

Some people even blame the rating system for advertising spending on television being down .6 percent because Nielsen, they say, continues to report ratings that do not reflect fan passion or even an accurate accounting of viewers. Instead, advertising money is being increasingly funneled to the Internet, which is up almost 32 percent in the first three months of 2007, according to, well, Nielsen.

As CBS is working on new ways to measure fans beyond Nielsen, which is a direct result of Jericho fans lobbying to be counted, the venerable research company is working to improve its television measure and diversifying its research capabilities. On June 6, the company said it is moving ahead with its Nielsen Wireless service, which will measure usage on all television and video platforms, including personal video devices such as mobile phones.

"The value of an entertainment medium is directly proportional to how well it is measured," said Jeff Herrmann, vice president of Nielsen. "Reliable and accurate measurement of mobile consumers will enable advertisers to properly evaluate the mobile marketing opportunity.”

They are right, of course. Network measurement needs to expand rapidly to become more inclusive in order to keep pace with the comprehensive analytics of the Internet, regardless of the device.

Jericho fans proved this without question and are starting to demonstrate that these new rules apply well beyond entertainment. It’s only a matter of time before consumers chime in on everything, en masse, enough so to take down a Web site.

Saving Jobster: Joel Cheesman

In December 2006, Jason Goldberg, CEO of Jobster (one of the first employee recruitment search engines and “somewhat, sometimes” transparent CEO blogs), embarked on a perilous crisis communication adventure when he asked his employees to ignore rumors of a mass layoffs. "Put down your pencils .... calm it down, relax a bit, and have a nice holiday,” he said. “We’ve got big news to give ya before the new year."

Although Goldberg dismissed outsider speculation, despite leaving hints on his own blog over the holidays, 60 of the company’s 148 employees were laid off, which was much worse than any one had guessed.

For my part, the entire story presented itself as a living case study in crisis communication (what not to do) with one question that remained unanswered for the better part of six months: could Jobster erase the reputation damage it endured externally and the employee morale flogging it weathered internally?

While I appreciate there are still plenty of people who say Jobster’s business model (or lack thereof, some claim) will one day be its undoing, I submit that the company has moved beyond the employee post-holiday massacre. Yet, perhaps even more ironic, some of the credit to ending the great Jobster layoff debate doesn’t even belong to Goldberg. It belongs to Cheezhead’s Joel Cheesman in April.

How did Cheesman help save Jobster from existing in a Groundhog Day-like movie, reliving the layoffs over and over again? Simple. After promising a public smack down between himself and Goldberg at a recruiting conference, Cheesman, in his own words, left people with “less rumble, more mumble and fumble.”

True. The worst of the four non-smack down questions was when Cheesman asked Goldberg “what does Jobster want to be when it grows up?” And then, after Goldberg appropriately addressed his understanding of the modern career market (you cannot intern with a master-class spokesperson like President Bill Clinton and not learn a few presentation skills), the Cheezhead summed up an even better answer for his so-called adversary, saying Jobster wants to be “a career center for the digital age.” Yep. That will work.

The better questions, perhaps the only questions that really needed to be asked, have never been answered: why did Goldberg hint, then deny, then confirm layoffs at Jobster? And, how can Goldberg think he was being transparent when all of his actions represented the exact opposite of transparency? But alas, asking those questions and two or three follow-ups is what makes for a great aggressive media session. (I’ve had clients reach over the table as if to hit me during mock media sessions before they are reminded that it’s only practice and my questions are nothing but “acting” the part.)

I don’t think Cheesman has had such training so it’s no surprise that he killed the great Jobster layoff debate by jumping the shark in a face-to-face venue that is remarkably well suited for Goldberg (as if we didn’t know that; he founded a company with about $40 million in venture capital). Of course, I am not saying that Cheesman “saved” Jobster single-handedly. Goldberg has done a fine job at improving Jobster’s communication, including the Jobster blog.

While you won’t often find the kind of entertaining hot talk and foodie reviews that used to drive traffic there, the blog does read better and includes a few more voices than it once used to. So while the traffic numbers are much lower than before, the blog seems to be better targeted in attracting the attention of people who might be interested in Jobster as a customer or investor.

Although Goldberg still likes to hint on occasion, and sometimes without a payoff on those promises, he still tosses out ideas that seem interesting to me. Can anyone really become a sourcer with some simple online technology? Will the pay-for-applicant model really revolutionize recruiting? Can Jobster really keep its communication tight, focusing more on its message than everyone else’s? Will the now Goldberg-employed John Sumser save Jobster-owned Recruiting.com or let it fade away into the abyss of forgotten blogs?

I don’t know. It is certainly something worth watching even though the living case study on Jobster’s layoff debacle has come to a close (I meant to wrap it weeks ago until Jericho fans pushed back the post for days and then weeks). That said, you’ll have to wait for a book that recaps the Jobster case study with some additional insights. Yep. For better or worse, Jobster earned its chapter.

Slaying Media Statements: Paris Hilton

One of the least understood and possibly most abused tools in the public relations arsenal is the media statement.

Once upon a time, it was simply meant to grab the attention of reporters and give them a lead on a story. Today, however, it seems like more and more celebrities, elected officials, and corporate executives are attempting to use them as masked position pieces with little interest in reporter follow up.

In fact, most statements made today try to end stories, not begin them. It almost never works. Sure, there are plenty of examples out there, but Paris Hilton's recent weekend statement, published by the TMZ, really drives the point home. (Hat tip to Spin Thicket for the link.)

"Today I told my attorneys not to appeal the judge's decision. While I greatly appreciate the Sheriff's concern for my health and welfare, after meeting with doctors I intend to serve my time as ordered by the judge."

Stop. The first graph of her statement works. It might have worked better with a little polish and perhaps a better reveal of what her doctors concluded, but this would have been short, sharp, and to the point. Unfortunately however, it doesn't stop ...

"This is by far the hardest thing I have ever done. During the past several days, I have had a lot of time to reflect and have already learned a bitter, but important lesson from this experience."

Um, stop. The second graph begins to tread murky water as an attempt to employ the traditional practice of showing empathy, sympathy, or embarrassment. You know: I'm sorry, I learned my lesson, it won't happen again. Except, in this case, it's blatant overkill. Paris Hilton had a probation violation. And unfortunately, it doesn't stop ...

"As I have said before, I hope others will learn from my mistake. I have also had time to read the mail from my fans. I very much appreciate all of their good wishes and hope they will keep their letters coming."

Um, please, really, stop. While I believe Hilton might mean some of it, it's beginning to read as a publicity ploy. It lets people know that although the media has been covering some overzealous public outcry, she still has fans. This is a mistake that is easily seen in the next graph, because, unfortunately, it just doesn't stop ...

"I must also say that I was shocked to see all of the attention devoted to the amount of time I would spend in jail for what I had done by the media, public and city officials. I would hope going forward that the public and the media will focus on more important things, like the men and women serving our country in Iraq, Afghanistan and other places around the world."

Um, really, please, please stop. You're killing me. While she might be right about media coverage in general, some sentiments just doesn't ring true. Like many who act as fair weather friends to the media (please cover me when I win, but never when I lose), Paris is attempting to shift the story at best and shame the media and others at worst. It's doesn't work, especially on the heels of calling for good wishes and more letters.

All in all, this statement becomes a classic example of having just enough rope to hang oneself, which is typical of most statements issued today. You see, the best statements are simple. They avoid infusing too many facts that are unrelated to the story. In this one from Paris, it carries no less than fifteen (maybe more) points, ranging from sincere to uninspired to just plain silly.

When you issue a statement like that, the best you can hope for is that a reporter will focus on one point. The worst thing that can happen is they publish it in entirety, which is exactly what happened here. Yeah, publicity. It's seldom around when you need it to be and always around when you don't.