Getting Nuts: CBS Over Jericho

What would you do with 22,000 pounds of nuts? That's what CBS executives might have to ask themselves if even half of the Jericho fans who have already signed an online petition make good on a grassroots effort that calls for viewers to send in “nuts.”

According to some fans, sending nuts is the best response to the show’s cancellation because it originates with character Jake Green (Skeet Ulrich) borrowing the historic phrase in response to a final offer of surrender from a hostile neighboring town. Of course, the response, “nuts,” is tied to General Anthony C. McAuliffe’s answer to a German demand for surrender in World War II.

According to various accounts, when McAuliffe was told of the German demand for surrender he said "Aw, nuts". At a loss for an official reply, Lt. Col. Kinnard suggested that his first remark summed the situation up well, which was agreed to by the others. The official reply: "To the German Commander, NUTS!, The American Commander" was typed and delivered by Colonel Harper to the German delegation. Harper had to explain the meaning of the word to the Germans.

Some fans say they feel the same way, cut off by CBS because they blame the company’s executives for the show’s lackluster ratings. As pointed out by Showbuzz , many viewers abandoned the show only after it went on a long midseason hiatus, much like "Lost" on ABC and "Heroes" on NBC.

This is not the first time CBS has garnered negative reactions related to the show. Fans were upset when CBS did not deliver on its promise to fully produce side stories online and when it removed a fan-generated Wikipedia entry to retain control over what details they wanted fans to remember. Now, some fans have accused CBS of deleting posts in the CBS-hosted Jericho forum.

Since, discussions of the show’s cancellation have spilled onto the main CBS discussion area, which is dominated by fan complaints and pleas at various times. Not to be outdone, fans of other shows on CBS, which were also cancelled, are following suit, creating an interesting statement about social media.

With growing fervor, networks are hearing louder and louder protests over show cancellations that would have barely received mention 20 years ago. Now, due to increased consumer buy-in with rich online content, forums, and deleted scenes, broadcasters might find it more difficult to make decisions without consumer consent. In sum, fans become more vested than ever.

Public outcry is also linked to the knowledge that some shows can be saved. One of the most famous cases was Seth MacFarlane’s Family Guy. FOX reversed its cancellation after Cartoon Network reruns revived interest and consumers bought 2.2 million DVDs. Of course, it’s always easier to revive a show with animated characters than a large ensemble cast like Jericho. Nuts.

Adding Content Value: Social Media

It seems almost too fitting that the same day I was discussing digital media on The Recruiting Animal Show, Alexandra Berzon, writing for Red Herring, reported Technorati, the blog search engine that tops Google, is sending more and more users to photos, videos, and music instead of blogs.

Some people like Greg Sterling of Sterling Market Intelligence think that Technorati risks diluting its value proposition. I think it is part of the natural evolution of social media, adding content value beyond a well-written post.

Does that mean everyone should abandon their blogs and skew toward digital media? No. It simply means that communication is becoming more integrated and better equipped to deliver content in different forms and on different formats.

With that change comes the increased potential to turn the content value of a blog into tangible income generation (or income marketing as I like to call it). Sure, doing so does not come without risks. It seems relatively easy for social media to become a distraction for executives and support staff. But to me, that seems more like a time management challenge than a problem with social media.

Revenue Potential

As social media evolves, it seems almost certain that blogs, podcasts, and video will develop new ways to generate income beyond Google AdSense (not that there is anything wrong with it) and ad banners. Specific, but not necessarily exclusive, to digital media — pay-per-click advertising on original programming; pay-per-download or direct purchase of compilation sets; on-demand show merchandising sold over the Internet; and the potential for platform distribution syndication — all seem like obvious solutions.

Considering Risks

Of course, that is not to say that digital media is the best use of social media for everyone. As Harry Joiner, Marketing Headhunter, pointed out on the radio show, there are potential barriers for bloggers hoping to shift to digital media: technological constraints, content development, and time famine among them (eg. when will I have time to sell my product or perform my service?).

They are very valid points. As I said, it's certainly not for everyone. If you (or your consultants) are more comfortable with blogs, podcasts, or video, then by all means, add that in the mix for consideration. No content is often better than bad content.

Communication Strategy

There are solutions if you think strategically. After all, smart business communication always means that your tactics are dictated by strategy and not the other way around. Social media, let's never forget, is a communication tactic (not a strategy).

Two great examples come to mind. Check out Carl Chapman's post, "Why I Do I Blog?", and you'll see what I mean. ($170,000 in business seems to suggest that he is getting the right visitors.)

Now imagine what that draw might be with worthwhile video content to augment it. Certainly, the best shows with the most potential will require some planning and care. But employing video to add value to blog content doesn't have to be rocket science. David Maister recently demonstrated that with a well thought out video presentation on his Passion, People and Principles. (To me, the topic even provides a loose link to this subject. Time investment in non-billable hours can increase sales.)

In both cases, their businesses or professional expertise drive the content. It more than makes sense, it's strategic. Maister does it especially well given his mix of products and services.

Finding Solutions

For individual recruiters or other independent professionals, teamwork may provide some solutions as social media moves forward. For instance, The Recruiting Animal Show seems to drive the point home. As a host, Animal brings an infectious, often funny, always compelling format to the forefront. (As a side note, he recently earned national exposure in Canada as a recruiting expert because of, in part, his blogs.)

Sure, he has a show and it's his show (and his alone). Yet, other recruiters also benefit from the show through their participation and the show benefits because of their willingness to lend expertise.

David Manaster, CEO of ERE Media, Inc. and Jason Davis, who recently launched RecruitingBlogs, a social network for recruiters, often ask great questions and provide experienced answers on the show (they certainly did yesterday).

There was some question about ROI, but I think it's unfair to simply count callers. Given the show can be listened to any time after its first run, traditional ratings just don't seem to be the right measurement. Not to mention, when it comes to social media, the number of visitors pales in comparison to capturing the right visitors.

Conclusion

As Albert Einstein said: imagination is more important than knowledge. This certainly seems to apply to social media. After all, imagination in marketing has been the deciding ingredient for hundreds of companies throughout history, much more than any winning formula followed by others.

Come up with an idea (or let us help you discover one), temper it with strategic communication, and then fine tune what will make the right mix of content and business communication. For big companies, it might even be easier than for small companies. But then again, nothing makes a small company look big than its own show.

Emerging Trends: Digital Media

I'll be writing a post-show roundup to my "sequel" appearance on The Recruiting Animal Show tomorrow, but you don't have to wait if you want to brave the waters on your own. The entire show, which addresses the merits and potential challenges of evolving a blog into a media business (or better yet, income marketing opportunities), is available online in its entirety.

Other than a technical hiccup or two, the program delivers a lively discussion with myself, a marketing specialist, two experienced recruiter-bloggers, and, of course, the undeniably talented show host, The Recruiting Animal. Listen to the show now or wait for the recap tomorrow. Either way, the show provides a glimpse into adding digital media to your marketing mix; perhaps even serving as a pre-teaser into something we have planned with one of our many strategic partners.

Incidentally, if you're still not convinced digital media is on the rise, consider that the ROO Group, another emerging leader in online video solutions for content providers, advertisers, and Web sites, has partnered with a popular morning TV show in Britain, GMTV, to launch an online video portal. The portal will also feature four additional channels including: news, showbiz, fashion, and family health.

Shifting For Social Media: PR Newswire

One of the most significant changes in news reporting and public relations was somewhat missed by the general public. PR Newswire, the global leader in news and information distribution services for professional communicators, did what most public relations professionals seemed unwilling to do just a few months ago: embrace social media.

Releases sent over this popular wire service have been employing social media elements inspired by SHIFT Communications (just a bit more streamlined), include RSS feeds, Technorati and Digg links. The benefit is this news distribution model makes it even easier for social media to select stories that interest them, just as mainstream media outlets have done for years.

There is still some room for improvement — the "blogs discussing this news release" is linked to a headline search instead of combined keywords — but these are minor issues that will eventually be modified. The change is admirable and a badly needed first step that levels the playing field (even if it is somewhat responsive to some bloggers suggesting they can create online public relations distribution platforms too).

There also seem to be a few side effects that are becoming more noticeable and pervasive: the quality of the news releases from a journalistic perspective are being buried with colorful leads, non-news, and increased puffery. It's the kind of stuff some bloggers might grab up because they don't have to rewrite it.

But for a journalist, it can be a bit maddening at times to look for buried news while trying to beat the deadline and field calls from public relations specialists asking if the release they sent was received. Here are a few random leads from releases distributed by PR Newswire today:

"Hiring an ad agency can be a scary thought. I mean who wants to deal with those egos? Or even scarier, who wants to see that agency invoice?"

"To a room filled with close to 200 advertisers and media, the 2007 GolTV Upfront got off to a great start."

"Canada, the world's second largest country and number one "foreign" destination for Americans, is tired of hearing that it's too nice, too pretty, too pristine and too safe, let alone too similar to the U.S.A."

I'm not saying any of these leads are "good" or "bad" as much as I'm saying this is what is — new releases are trending to be much more editorialized and I'm not so sure that's a good thing. Worse, in some cases, companies might even be tempted to release padded news, knowing that citizen journalists (some mainstream journalists too) are a bit lax on fact checking.

Personally, I think a crisp news release is still the better communication tool. It's more credible and can be picked up just as easily by members of the social or mainstream media. It also makes me wonder what the future might look like if more and more companies turn toward editorial releases instead of solid news. Hmmm... the word wacky comes to mind.

Marketing Media: The Recruiting Animal Shooowww!

Johnny Depp, talking to Entertainment Weekly about the final installment of Pirates of the Caribbean: At World's End called it right. Critics are always tougher on sequels than first runs. Which is cool. Why not? There are worse things in life.

"After the first one was a success, I was sure the critics were going to snap around and start taking pot shots. It's in the rule book: You must take a dump on the second film."

It's something I have to keep in mind because tomorrow I'll be making my second appearance on "The Recruiting Animal Shooowww!" And like all good sequels, there will be much more to fear than a recruiter who can transform himself with the mere mention of a full moon. Tomorrow's show includes Marketing Headhunter, someone who is reputed to have taken more than one head in his blogging career. With two fearsome words tied together, "marketing" and "headhunter," I'm not surprised.

Sure, there are never any clear villains mentioned on this program (except Mr. X, maybe) nor will there be tomorrow, since I'm the guy sporting the "moustache" as the Recruiting Animal likes to call it. But then again, silver bullets might keep half animals at bay, but even I know they don't do a thing for headhunters. I have no idea what magic talisman I might need to keep me safe and the topic this time drifts into unchartered waters. It might even take us to the world's end.

The topic, time, and date are set:

The Recruiting Animal Show.
Topic: Can you make a blog into a media business?
Noon EST (9 a.m. PST) on Wed., May 16
Call to talk: (646) 652-2754
Listen On: Windows Media
MSN Messenger: recruiting_animal@hotmail.com

The show will skew toward recruiting, but the concepts cross industry boundaries. Just yesterday, NewTeeVee announced the launch of another VC-funded online video ad network and this one, they say, has some reasonably good claims to legitimacy.

Its credentials include a signed customer, Metacafe; the experience of its leadership at Shopping.com (now owned by eBay); venture backing (amount undisclosed) from Gemini Partners; and “millions” of ads in its initial inventory — but also the same fuzzy claims about how its multi-faceted approach to understanding the context of a video is better than the competition. You can see for yourself at Adap.tv.

With countless distribution platforms released since the rise of YouTube and more on the way (as many as it takes to make a bubble, I imagine), sooner or later you have to wonder where the programming content will come from. I'm a proponent of the idea that some content might come from companies, which could translate into income marketing (marketing that generates income).

And why not? The simple truth is that some recruiters (and businesses) are already in the media business with their blogs, podcasts, and social networks. What's so scary about video? It lends itself well to the Internet and it seems to be what Generation Y is asking for.

So what will the outcome be tomorrow? I couldn't even hazard a guess. But one thing is certain: The Recruiting Animal is always as entertaining as he is educational. Who knows? Maybe you can "hear" me lose my head. Ha!

Generating Book Buzz: David Meerman Scott

With not much more than a single post, David Meerman Scott has single-handedly generated some much deserved buzz over his new book: The New Rules of Marketing and PR.

How did he do it? By employing the right mix of social networking, blog marketing, and smart content that has always graced the pages of his blog and other books. This time, by recognizing and thanking direct and indirect contributors in a post, he has well more than 100 bloggers talking about his book (including me).

It's smart stuff and seemingly much easier than the process employed when I contributed to Beyond Generation X by Claire Raines. Ten years ago, Raines and I had connected on a forum, where she was soliciting some insight into managing Generation X. Having contributed to several books, I knew the process well enough. We connected briefly, I penned a brief passage to specification, she published, and one day (after I forgot all about it), I received a copy in the mail. The end, without any real way to assist in the marketing of the book.

How very different it is today. Most of the contributors to Scott's book aren't exactly sure what they contributed because they had already published their work on their respective blogs. But because of social media being what it is, I know more about it than I ever did about Raines' book. I know when it will be published, how to purchase extra copies, and can even link to it using Amazon's associate program (Gee, I hope he included a "good idea" as opposed to a "don't do this" idea. Ha!).

I also know that Scott has given me (and others) a reason to write about the book and a reason to review it in the weeks ahead. Not everyone will, just like not everyone will list all the contributors on their blogs (I will in the comments as that works better for me). Yet, enough will (and have) to give his book some early momentum, making the marketing as interesting as the book.

His posting also comes at the right time because more and more people are trying to pin down some secret blogging formula and, personally, I'm just not convinced that one exists.

It seems to me that most blogs enjoy a mix of social networking, subscriptions, practical tips and tools (even some widget bling), and above all, content, content, content as iffect.net recently wrote up this weekend.

It is one of the best posts I've seen on the subject, pinpointing what most of bloggers agree on: content is critical. Where some disagreement seems to exist is on the rest of it: what is right mix of social networking, SEO writing, etc.

I think the evidence clearly supports that content is where the emphasis needs to be. However, one might ask where that leaves SEO, links, social networks, and even The New Rules of Marketing & PR, which clearly demonstrates there is a lot to be said for several aspects of blogging beyond content.

The closest I've seen to anything making real sense is from Seth Godin, who when talking about analytics reminded everyone you have to ask yourself: "Why do you have a site? What's your goal? Is it to sell something? To receive email? To spread an idea? Whatever it is, you can probably measure it. And measure it you should."

Whereas some people might shrug this off as too vague, it's perfectly presented in that every site or blog might require its own strategy depending on what your measurable goals are, especially if you are hoping for any type of sustainability.

It's relatively easy to trade links and build short-term networks, but at the end of the day, the content will decide whether or not people will come back; just as your measurable objectives will determine if your site or blog is successful or not, despite links, traffic, or any other measure.

The same will be said for Scott's newest book. The blog posting — a combination of online marketing, social networking, and gracious crediting — will certainly give it legs on the front end. Long-term sales, however, will depend on the content. Knowing a bit of Scott's other work, it seems very likely he will deliver on that as well.