Resigning For Others: Cartoon Network

Wow! Kudos for Harry R. Weber over at the Associated Press for breaking the news that, yes, indeed, the notion that all publicity is good publicity is dead. At least, that is the way I read it as Jim Samples, head of the Cartoon Network, resigned following a marketing stunt that caused a terrorism scare in Boston and led police to shut down bridges and send in the bomb squad.

According to the Associated Press, the announcement of Samples' resignation came in an internal memo to Cartoon Network staff members. He said that regretted what had happened and felt compelled to step down in recognition of the gravity of the situation that occurred under his watch.

"It's my hope that my decision allows us to put this chapter behind us and get back to our mission of delivering unrivaled original animated entertainment for consumers of all ages," said Samples.

The resignation of Samples also follows the news that "Aqua Teen Hunger Force" demographic remains unchanged in the wake of the bomb scare. The cartoon averaged 386,000 viewers last week; 380,000 viewers a week prior. I suspect Samples may be the first, but not the last person or, perhaps, company to slip from sight over guerilla marketing gone wrong.

“Interference did the slimy Sony Ericsson campaign on the Empire State Building, and now this. But most importantly, the people they hired have zero remorse,” Buzz Marketing CEO and author Mark Hughes told Adotos, seeing it much the same way we did days ago.

Sure, Interference, Inc. apologized, but there comes a time when one wonders whether an apology is enough. You can usually tell by measuring the sincerity of the apology along with any course correction or offer of restitution. Isn't that right, Amanda Marcotte and Melissa McEwan? Oh right, we're saving that for Monday.

You two could learn a lot from Samples, who did the right thing, and in his case, it might not even have been necessary. With sincerity, good luck, Mr. Samples.

Experimenting With Blogs: Recruiting Bloggers.com

A few weeks ago, as I was introducing just over a dozen University of Nevada, Las Vegas, students to my "Writing for Public Relations" class, I noted how social media (blogging) and the internet have made public relations a moving target. The rules of engagement are changing and public relations practitioners would be wise to stay ahead of the curve.

In some cases, I said, some of the information I'll share over the next 11 weeks will be obsolete (the structure of a news release, perhaps, among them). But some things, I stressed, will remain unchanged. For example: you cannot choose what the media says about you, but you can choose how you react to it. The same applies to bloggers, which tend to be even bigger wild cards in the game of communication.

In answering by example, I referenced how while writing about my living case study on Jobster, one blogger attempted to take me to task, going a bit beyond the difference of opinion and giving me the moniker “Mr. Mustache" and calling me a sissy. The majority of my students were, very literally, slack-jawed and appalled.

Look, I'm always up for a game now and again, so given that most of my students are working professionals in addition to attending UNLV, I asked what they thought I should do. Of all the answers, ranging from ignoring him to considering a slander suit (imagine!), one still sticks in my mind because only one student got the joke.

"You should have shaved off your mustache," she said. "And that will be that!"

No, I have not shaved my mustache; I only do that from time to time, temporarily, if someone pays me $100. (I'm not one of those guys who is "afraid" to shave it off). I did not file a slander suit (they meant libel, but that's why they are students) and I wouldn't even have a real case if I was silly enough to do so. I did not ignore him.

What I did do was choose how I would react to the labeling and I chose to find it funny, because, well, it was funny. Then I applied the most of basic public relations strategies, responding to his argument (but in my style), which generally does not include name calling. We agreed to disagree on the issue, and both offered up that we were mutual fans despite our different styles.

Since, I've written about two other recruiting companies (Talent Zoo and Monster) for different reasons related to communication, mostly because I'm tracking Jobster to wrap up the case study sometime in the near future. Or maybe not.

You see, Recruiting Animal e-mailed me a couple days ago, inviting me to join the growing group of talented bloggers over at Recruiting Bloggers.com. I've visited the blog a few times, and know that two other bloggers I met while tracking Jobster (Shannon Seery and Amitai Givertz) also contribute there from time to time.

So I accepted the invitation from the blogger who called me a sissy, despite repeated warnings that I could expect equally fiery and unabashed comments and critiques: "Also note that participation in a joint blog would not hamper our ability to criticize each other as fiercely as is common online."

Certainly, Recruiting Animal is not everybody's cup of tea (though he prefers to be called, in his words, a "prick"), but I find his posts a nice blend of practical and entertaining commentary. He also encouraged me to check around about him; nah, I already had a sense of what other people thought of him and also know I generally get along with people who aren't vanilla (not that there is anything wrong with vanilla). I look forward to getting to know him more: good, bad, or indifferent.

In sum, it's an experiment, which I find especially interesting because this seems like such an unlikely association. Heck, Recruiting Animal has already asked that I quit saying "thank you" so much, noting he never got that I would from my posts. That's okay. I would have never guessed Recruiting Animal has a real name (he does, you know ... shhhhh.)

Of course, I also look forward to getting to know the other writers, authors, and bloggers at Recruiting Bloggers.com ... I've read some good stuff over there. So in addition to mentioning that some posts "here" will be reframed for "there," this can also serve as my post first-post introduction, which hopefully is more entertaining than writing "blah, blah, blah" about me.

Being Semi-Public: Marcotte and McEwan

Amanda Marcotte learned a hard lesson when she lost her position on the John Edwards campaign: being a public figure, er, semi-public figure (as I call these growing middle ranks, myself included) is not always what it is cracked up to be. Some people have a knack for it. Others do not.

Despite some quarters trying to claim that Marcotte and Melissa McEwan are being unfairly persecuted as bloggers (they are not), the simple truth is that their decision to be semi-public came with consequences that they didn't expect. The rhetoric that landed them a gig on a presidential bid is the same rhetoric that may cost them their jobs.

The blog cited above, Pandragon, is making this case: "Whatever opinions Melissa and Amanda hold on a variety of political issues, they are completely their own. The fact is that they have used profanity in their posts, and wrote rants that many disagree with, but their forums are about personal expression and opinion, not journalism or op-eds for a major paper."

Wrong. It has always been common practice for political campaigns to pass on campaign people who are known to have made extreme, disparaging public statements despite their perceived talent.

Pandragon also says Glen Greenwood, author and former New York City litigator, hits the mark when he wrote: "I do not know of many bloggers, or citizens generally, who do not have some views that would be offensive to large groups of people and who periodically express those views in less than demure ways, but if that is going to be the standard, we ought to apply it universally to all bloggers who are affiliated with political campaigns."

Invalid. When campaigns consider someone who is semi-public for the team, it only makes sense for the campaign to weigh how many votes could be lost due to "views that would be offensive to large groups of people" as opposed to votes won for any other reason, which is why Greenwood's "Hynes" political spin doesn't hold water.

Look, I'm not saying anyone is right or wrong as much as I am saying that if you strive to become a semi-public figure with heated, passionate, or bigoted remarks, you can expect that the loss of privacy is the price of admission. Good journalists have known this for a long time whereas some bloggers don't seem to get it.

Good journalists appreciate that the truth — not opinions — will be their shield if they eventually want to move onto another career. Likewise, even good op-ed writers temper their rants with reasoned arguments. Not so with some bloggers, who somehow think they are exempt from any accountability or responsibility when they write. It is delusional to think so.

For example, it would be silly for 15-minutes-of-fame-are-over blogger Spocko to apply for a position at Disney any time in the near future, after he berated the company for months and months over what its subsidiary KFSO did (or did not do, upon reflection of how much was taken out of context).

Likewise, it would be equally perplexing to think that I would be a top pick for a future Gavin Newsom campaign after yesterday's post despite my experience on city, county, and state campaigns. Of course, this post was an exception because I usually limit any observation to the "verb" and not the "subject."

In sum, it is absurd to think that any public opinion posted on a blog could never potentially interfere with your career, regardless of the degree to which you achieve exposure. Employers, political or otherwise, are becoming much more savvy in searching and considering blog entries and Myspace profiles in an effort to hire the best employees. Sometimes it might not matter what you have written. Sometimes it might. As a blogger, whether you want to consider this or roll the dice is up to you, but don't cry foul play if it bites you on the backside.

Specifically for Marcotte and McEwen, what they have written seems to matter for three reasons: 1. For Edwards, faith and family is part of the message. 2. For Edwards, it doesn't seem to make sense to keep people who aspire to capture more spotlight than the campaign, especially because their opinions greatly distract from Edwards' message. 3. They didn't offer to resign and/or exonerate Edwards, which left him in a no-win situation (if he keeps them, he's wrong ... if he fires them, he's wrong).

Hmmm... if they really cared about Edwards, they would resign (unless urged to stay on). It's the right thing to do as opposed to being right.

Spinning To Disaster: Gavin Newsom

I first learned of San Francisco Mayor Gavin Newsom's decision to hit his self-destruction button over at Recruiting Animal's blog and, as a political consultant, I have been itching to write about it ever since. Wow ... the difference a couple days can make.

Without a doubt, Newsom wants to apply the "celebrity spin" card in an attempt to save his political career, which, in my opinion, ended the day he said "I think the public in many cases finds it rather entertaining that suddenly they have someone who's still alive holding public office." Considering he said this in response to admitting an affair with the wife of a former top campaign aide, I guess he failed to appreciate that the people of San Francisco did not elect him to be entertaining.

In politics, there is one cliche that holds true: where there's smoke, there's fire. And sometimes, it's a real barn burner. Yesterday, Newsom attempted to spin the affair story away with the sudden realization he has a drinking problem.

No one was surprised, but many seem perplexed why Newsom would mount one scandal on another. After all, he had already come under fire as supervisor Jake McGoldrick called the mayor a “pathetic role model” who should resign. McGoldrick is not alone in his opinion, but Newsom seems to be gaining some sympathy from some very misguided people. And, in my opinion, supervisor Sophie Maxwell is at the front of this misguided pack.

“This is the mayor’s personal business and affairs,” says Maxwell. “If I look at what the mayor’s been doing on The City’s business I don’t see a reason to resign.”

What? Ms. Maxwell, with all due respect, an utter lack of judgement has everything to do with his ability to lead, and it goes well beyond making San Francisco a three-ring circus. Sure, the affair shows the shallowness of his character, driven by ego. Yes, the noted drinking problem demonstrates a man out of control, largely claiming to be unaccountable for his actions. But the real crime here is his handling of, well, everything.

After all, it is Newsom who made these personal problems the center of public attention during several press conferences. So please, spare me the idea that he is a victim. He is not and, even if he was, he is only a victim by his own hand, er, mouth, er, whatever.

If you want to meet a victim, check in with the campaign aide who will have to endure what experts say is 3-5 years of pain and suffering as he recovers (if he is lucky enough to recover) from this dual betrayal. Add to that additional exposure in a society much more sympathetic to women who are victimized by cheating spouses. Without a doubt, too many people assume the husband must have done something to alienate his wife. Maybe, maybe not.

The fact is that the only thing more appalling than Newsom's attempt to lampoon his unethical behavior is the utter idiocy of political consultant David Latterman's take on the situation.

“I can’t comment about whether he’s truly an alcoholic. There’s obviously been rumors about his drinking for quite a while,” he said. “But this is what celebrities do when they screw up, they go to rehab: Mel Gibson, Kramer, and now Gavin Newsom. It’s a tried and true public relations technique.”

Um, sorry, but Newsom has no celebrity status outside the context of his immoral, unethical behavior. Mayors are not celebrities and the public should not be expected to give elected officials (who are responsible for much more than a personal movie-making career) the same second chances they seem so willing to extend to actors, actresses, authors, and musicians.

While we have come to expect celebrities to enter rehabs and have affairs, I think we must appreciate that celebrities are different. Celebrities are not charged with governance of others. It does not impact the residents of San Francisco if Mel Gibson gets drunk. It does not damage them if Michael Richards needs anger management.

It does directly impact them if their mayor becomes the poster child for breaking personal and public trust on every level while claiming he is not responsible for his actions (the alcohol is). Further, it is deplorable that Newsom is so naive to think that you can create a media frenzy and claim that reporters are out of line in asking questions about his recent confessions. To think that he would be so arrogant to chastise an Examiner reporter who tried to ask a question by saying, “Could you possibly be respectful and could I close the door?”

It seems to me that question better belongs to his former campaign aide: “Could you possibly be respectful and leave my wife alone?”

As another Examiner article reveals: a political insider, who did not want to be named, called Newsom “thin-skinned” and said the reason why the mayor’s having a hard time with the press is because for the first several years of his tenure, “he had a relative love affair with the media.” And so goes the story of wannabe public figures who regret getting their wish.

Maybe someone should have told Newsom that getting at the truth and shaming the devil supersedes all relationships in the career of a reporter. Hmmm... it's kind of like a spouse I imagine. The love affair is great until something or someone changes the relationship. Imagine that. Except in this case, Mayor Newsom, you are solely responsible for your hurt feelings.

Funny. A few days ago, I might have been able to salvage this one. Today, I'd rather watch him spin himself to disaster.

Paying For Promotion: Turner Broadcasting

In a continuing tale of two companies that thought they were being bold with guerilla marketing, Turner Broadcasting Systems and Interference Inc. have agreed to pay the city of Boston some $2 million for the advertising campaign that caused a bomb scare.

The campaign, which was originally budgeted in the thousands (with freelancers making a few hundred each), will be forever immortalized as one of the biggest abuses of guerilla marketing in history. For its part, Turner Broadcasting has handled its crisis communication like professionals.

It has released several statements taking full responsibility for the "unconventional marketing tactic" and apologizing for hardships caused to Boston area residents. Other companies would have thought to pass the buck right back at their marketing firm for the stunt, especially after some public outcry that attempts to pin the advertising debacle on Boston.

"We understand now that in today's post-Sept. 11 environment, it was reasonable and appropriate for citizens and law enforcement officials to take any perceived threat posed by our light boards very seriously and to respond as they did," the Turner statement said. Turner Broadcasting has added it will review its policies concerning local marketing efforts to ensure that they are not disruptive or threatening.

In almost complete contrast, Interference Inc. handled it crisis communication like, well, a guerilla marketing firm, going underground when the going got tough — delayed statements, slanted apologies, and no spokespeople (other than wannabe funny men freelancers who are still facing charges that will probably be dropped) offering comment for days while Turner Broadcasting took the heat. While the firm's attorney argues that the company acted with "due diligence" to correct the problems caused, it is unclear how much of the $2 million Interference Inc. will cough up.

Some people are now saying that $2 million looks like a bargain considering "the amount of publicity the Cartoon Network received for its Aqua Teen Hunger Force promotion." Not really. Most news reports last night omitted any mention of Aqua Teen Hunger Force and the Cartoon Network, preferring to focus on Turner Broadcasting and Interference, Inc. instead.

I suppose there is some truth to what people are saying though: you can't buy that kind of "bad" publicity. But it's hardly worth the praise Interference Inc. is receiving in some blog quarters, especially because such praise will only encourage other misguided firms to duplicate the stunt. The price tag, $2 million, will only become steeper.

According to others who are less sympathic to Interference Inc., The Boston Globe suggested that Interference Inc. knew about the bomb scare in Boston as early as 1:25 p.m. on Wednesday and emailed the installers, Sean Stevens and Peter Berdovsky, asking them to keep quiet. Interference, Inc. denies this claim.

But then again, Interference Inc. did not bail the freelancers out of jail. That was handled by friends and relatives. For what it is worth, Interference, Inc. has done some amazing work in the past. The guerilla marketing for Shark Week was a stroke of brilliance without the usual vandalism associated with the company.

All this leaves us with the same question once again. Is all publicity good publicity? Let's add it all up.

• For $2 million plus, the Cartoon Network's Aqua Teen Hunger Force will best remembered, not for its scripts or entertainment value (if you like that sort of thing), for a bomb scare in Boston.

• Turner Broadcasting barely escaped brand damage, but only because it has some good crisis communicators on board. Even so, they will be slow to embrace the next wild idea because one misstep will only cause them to relive this incident.

• Interference Inc. will forever be questioned by its clients, seldom given the opportunity to break away from status quo again, making it irrelevant in the future. And that assumes anyone will want to touch them. One sidewalk stencil on your behalf from these guys and your company will be drawn right back into what might be the biggest bomb scare in marketing history.

Hmmm... it looks like a net loss to me. Somewhat off point, or maybe not, if all publicity is good publicity, it seems much safer and cheaper simply to release a sex tape.

Then again, if any good is to come out of this, it might be that CEOs will finally realize that if your agency is getting more attention than your product, you might start to shop around. Good agencies are all about the products they promote, preferring the product — not the agency — to be the focus of attention.

Bashing Ghosts: The Branding Foundry

The Branding Foundry, which is the brainchild of Rowland Hanson, the former Microsoft marketing "guru" who is credited with coming up with the name Windows, is already facing its first brand challenge.

After a great write-up by venture capital reporter John Cook in Seattle, Kevin Young, president of the unproven and fledgling company, forgets his position and spends more time bashing ghosts (anonymous posters) than he does delivering a message, leaving some to wonder what The Branding Foundry is really about.

"However, in the spirit of our business community, it's sad to see that people take time out of their day to share their venomous comments to feel better about themselves," said Young. "As they say, 'the farther up the flag pole one ascends in life, the more your backend shows.'"

I'm not sure which anonymous post got under his skin more: 1. "This thread is polluted with self-serving tripe. John, you need to weed out the thinly-veiled ads." 2. "Don't see how this adds any value. Looks like a predatory scheme with no risk." 3. [Rowland Hanson] "Looks like a lounge lizard."

Of course, Young's ghost bashing was only met with more ghosts bashing back: 1. "What an incredibly arrogant post." 2. "I don't know what's crappier- the story or the posts that followed." 3. "Maybe the 'guru' and his trolls should ..."

And the debate, whether there "should be" or "shouldn't be" anonymous posters, begins all over again. Ho hum. Boring.

Actually, there is a decent discussion that took place at active rain, which references, among others, Jason Goldberg at Jobster, who asked about anonymous posts a few weeks ago (a great question at the wrong time).

Active rain blogger Barry Hurd made a decent argument, despite taking it a bit too far by questioning the ethics of anonymous posting. On this point, we disagree. Anonymous posting is not about free speech or ethics, in my opinion.

You see, over the last few years, I've seen anonymous posters (and anonymous bloggers) leave as many brilliant comments as they have unrelated, unfunny swipes that are easily dismissed. Their reasons for posting anonymously range from anything and everything from fear (not wanting to lose their jobs) and faux fear (Spocko being 'afraid' of big bad ABC, ha!) to protecting their own brand (I want to say something, but don't want it to rub off on me) and simply being too lazy, or perhaps too busy, to register with the site.

The bottom line is these people have a zillion reasons to post anonymously on sites that allow it. Not all sites do. Cook does. David Maister does not. Seth Godin doesn't allow comments at all, but he does allow trackbacks. Every one of them has different reasons for their decisions.

For example, I do not allow them, but not for reasons that most people think. In my case, I simply grew tired of deleting spam ads, lots and lots of spam ads.

If it wasn't for that, I would allow them (and used to). However, even if I did allow them, I would not personally post an anonymous comment (though sometimes I'm too busy to register and just type in my name). But, for me, it's par for the course. I don't have any reason to post anonymously because I've been threatened several times for working on certain political and commercial campaigns. And in the end, I decided that I would rather be fearless in life than live in fear. (Besides, threats only apply if your candidate loses or your commercial client folds).

However, since most people haven't learned they can live fearlessly, I don't begrudge them for posting anonymously where allowed. In fact, I say leave the anonymous posters alone for some very good reasons.

Cook's anonymous posters always make for an interesting, though sometimes silly, commentary on the events he writes about.

It used to be that way over at Inside Nevada Politics until they disallowed anonymous posters midstream during the 2006 political campaign, after someone called a candidate "dumb as a post" among other things.

Nowadays, most comments on that blog have thinned to nothing, because most people don't want to bash politicians (and the reporters in some cases) publicly. Most don't want such bashes to rub off on their companies. Go figure.

Anyway, what Inside Nevada Politics lost when they made that decision was honest discussion. And, with that, the "subjects" of many posts missed out on what the opposition thought of them.

It's true. When I was working on the Bob Beers campaign, I used to read all those anonymous comments faithfully, weighing their credibility. While I might not have responded to them, I certainly used the negative comments to develop strategies that addressed every complaint, just in case even one of those "ideas" caught fire.

Heck, in one case, an "anonymous poster" outlined a good portion of our opponent's strategy, making the point that for those reasons we would lose. So while other campaign members were up in arms about it, I calmly smiled and saw it for what it was: GOLD!

But then, Inside Nevada Politics disallowed anonymous posts and we were back to flying partially blind. Our window into the minds of our opponent was somewhat diminished. Oh well.

Chalk all this up as lesson number one for Young and The Branding Foundry. It's better to see what the opposition is thinking than to think you are untouchable on your very high horse, er, ladder, as you call it.

The second lesson is for everyone questioning the validity of anonymous posts. Simply put: "Whether anonymous posts (or anonymous blogs for that matter) should be allowed or not" is the wrong question.

The fact is that anonymous posts exist. And the question you could be asking is "What are we going to do about it?"

Well, we could run around the Web chasing ghosts, responding to them (which only gives them more credibility, by the way), and attempting to crush their credibility while looking like we take them ever so seriously ... or, we can file them away as insight into the opposition, maybe using them as another opportunity to get our message out, whatever that might be.

The Branding Foundry, unfortunately picked option A, and for all it gained by a well-written and flattering post by Cook, Young erased almost all of it by trying to be a "ghost buster" rather than a "brand master." I'm sorry Mr. Young, but you cannot hit something that is not there.

Besides, ghosts tend to multiply when you swing at one. I think it has to do with the "whoosh" sound people make, swinging at nothing.

Anyway, in closing, I would like to add that there is no venom here. I wish The Branding Foundry all the best of luck in sticking to a message rather than trying to bust ghosts. Hopefully, they will even share a few lessons with future clients...

No positive news is exempt from criticism, no matter where you think you are on the "ladder" of life. And bashing ghosts is an exercise in futility at its best. Almost always, you'll end up looking silly.