Making Perception Reality

Without considering the philosophical questions, perception and reality are the same in the marketing world. Sometimes that's a good thing. Sometimes it's not.

As such, the old adage that ''any publicity is good publicity'' is dead wrong and the primary reason has to do with brand value.

The Brand Channel recently asked if a brand hopes to cash in on the allure of a star athlete, does it also suffer when that athlete is caught in a misadventure off the playing field? While several comments offer up answers on both sides of the argument, Tiger Woods provides the best answer of all.

Recently, he lashed out at an Irish magazine for falsely linking his Swedish wife Elin, a former model, to pornographic websites.

"It's unacceptable and I don't want it to detract from the beauty of this event," he told a news conference on Wednesday in the build-up to this week's Ryder Cup at the K Club in County Kildare, according to Reuters. "I am very disappointed in how the article was written. Yes, my wife has been a model and she did do some bikini photos but to link her to porn websites and such is unacceptable. I do not accept it and neither does our team."

The latest edition of the Dubliner, a listings magazine, carries bogus nude pictures of Elin, as well as a story on some of the U.S. Ryder Cup wives headlined 'Ryder Cup filth for Ireland'.

Part of the article read: "Most American golfers are married to women who cannot keep their clothes on in public. Is it too much to ask that they leave them at home for the Ryder Cup?"

"My wife is an extension of me. We're in it together, we're a team and I care about her with all my heart," Tiger said.

While any brand damage will be short lived and I suspect Tiger Woods will easily overcome the bogus charges, the perception generated by the publication did cause temporary brand damage in that it disparaged his image (even though the false charges were directed as his wife, because as he said, she is an extension of him).

Fortunately, his excellent handling of the negative publicity will help him in the long term, despite the fact that it distracted from his upcoming play and personal brand.

But what if he didn't handle the situation well? Then what?

His image, or personal brand, would have been damaged whether or not the charges were not true. Nice upstanding athletes do not marry porn stars, and if they do, they're not good role models. Nice upstanding athletes are also expected to keep their cool, even when their wives are falsely linked to porn sites. (Unless, of course, their brand is to fly off the handle. Then, that's what we would expect.)

All this is pretty unfair, but that's the way it goes when it comes to public perception. True or not, all publicity can have a positive or negative effect on the personal brand of the athlete and the products they endorse (or vice versa).

But that is what a brand really is: the collective sum of all positive or negative impressions shared by all people, whether or not those impressions were made by fiction or reality.

Writing A Style Guide

Sue Khodarahmi means well in her article ''You're stylin' now,'' published in the September-October 2006 edition of Communication World by the International Association of Business Communicators. I really believe she does.

Khodarahmi even gives credit where credit is due, offering up a little on the importance The Associated Press Style Book (AP Style) and/or The Chicago Manual of Style. But then, unfortunately, she suggests that there's really ''no right or wrong as long as you're consistent,'' suggesting companies and organizations can feel free to create their own style guides to cover a myriad of exceptions.

The trouble with this philosophy is two-fold. First and foremost, implementing deviations from AP Style (or other style guides) means your company is really implementing two style guides: one for public relations that follows AP Style and another for a few or all other audiences. In short, her explanation ''as long as you're consistent'' is already in jeopardy.

The second problem is that this negates why AP Style was adopted in the first place. Originally, AP Style was adopted by national and international publications to improve consistently on questions not covered by English grammar rules. In short, they recognized the need to standardize the written language as opposed to having each publication write its own rules. AP Style, which I require in any class I teach, is the foremost guide to newspaper style in the United States and is consistently recognized as such worldwide. It is also updated annually, allowing it to keep up with English as a living language.

Certainly there are some exceptions. The Chicago Manual of Style prescribes a writing style that is widely used in the publishing industry (as opposed to newspapers). The differences between it and AP Style are generally insignificant. However, the Chicago Manual of Style is only updated every decade or so and is considered by some much less relevant than in the past. (We use it to arbitrate any style questions not addressed by the AP.)

So, again, we run into the same problem. Endless exceptions or, worse, a company's self-imposed style guide does the exact opposite of what Khodarahmi means to say. A company-wide style guide would be nothing more than a license to be inconsistent and fall prey to 'because i said so' editors when all everyone else is trying to do is enhance communication with consistency.

Does this mean that there should never be any exceptions? No, but good writers (and hopefully good executives) will continue to minimize those exceptions for those instances when there really is a good reason to break from the AP.

Sure, we're not going to refuse to cap all titles if a company really wants to capitalize job titles that occur after the name in an employee publication. But we will remind our clients that they are showing their ignorance in doing so, and even take our name off a news release if we're instructed to do what the newspapers will promptly correct anyway. You should too, no matter what editors are running around today trying to tell people it's all just 'pot luck' because they're tired of receiving correction letters.

After all, if communication is really about effectively communicating ideas, then it seems to make little sense to make up your own language style guide (that no one else will have) in order to do so. Sorry. We're still too young to be old fashioned and we're not biting on this one.

Killing Brands With Rules

When I provide copywriting overviews to public relations professionals at UNLV, I always enjoy walking them through the ad classic "Nine Ways To Improve A Volkswagen Ad," which covers nine ways to 'improve' (destroy) the classic "Think Small" ad designed years ago.

That might change. I recently saw a brilliant brand parody on Google Video that takes viewers on a funny (but disturbing) redesign of proven iPod packaging to make it look like a Microsoft product. Similar to the Volkswagen parody, this one tosses in a dozen alleged Microsoft marketing rules that ultimately destroy any sense of brand appeal.

If you work in advertising, you really need to see this (and then promise not to do it) ... Microsoft Branding Parody.

The timing is relevent as Apple releases its new iPod Nano packaging that smartly takes minimalism to the extreme. Meanwhile, Microsoft launches its MP3 player knockoff, tentatively named Zune. The product certainly looks like an obvious iPod copy, but we're still wondering if the packaging, which even some Microsoft execs make fun of, will have any appeal before holiday shopping season starts.

Sure, when it comes to writing and designing great ads, there are a few suggestions that hold true more often than not. I won't list them here, but instead will say that all of them are superceded by one rule: there are NO RULES in advertising (unlike public relations, which has many).

Too many rules in advertising, as some people like to spout out about, and you'll end up just like the video parody above. One big mess.

Skipping Technology All Together

Seth Godin delivered a great glimpse into what he calls a never-ending adoption curve:

31.4% of Americans don't have internet access.
90% of the people in France have not created a blog.
88% of all users have never heard of RSS.
59% of American households have zero iPods in them.
30% of internet users in the US use a modem.
Detroit (one million people) has six Starbucks.
1% of internet users use Digg on an average day.
Marley and Me outsells Small is the New Big 200:1. On a good day.
.37% read the paper version of the New York Times daily.
Brazil consumes 11% of the world's coffee.
20% of the world speaks English.
98.2% of the households in the US have a TV; virtually all have cable.

My take on all this is a little different from his. To me, all this means is that the more we think we know, the less we really do know. Research often reveals fewer people are like we like to think they are.

Adding Development Experience

One hundred hard hat tours later and we're still not tired of urban development. Lofts. Condos. Retail centers. Office buildings. Mixed-use masterplans. Having offices in one of the fastest growing cities in the United States has always been a boon for working for the best.

Our communication experience for the area's most significant urban developments, ranging Boca Park and East Village, has spilled over into work with architects, contractors, and developers nationwide. You can catch a few samplings of our urban development work at Copywrite, Ink.

For account experience in other industries, download our select account experience lists. Our next pdf portfolio page, which will focus on residential development, will be released on or before Sept. 25.

Getting Web Design Right

"In the future, smart studios, advertisers and marketers will set up a team that's about the concept first. They'll nail a concept and they'll understand how technology has really changed fundamentally the way people are interacting with television, with film, with music, with social interaction. It's a very exciting time for designers, because it's a whole new set of areas to communicate and to think about the two-way dialogue." - Susan Easton, founder, New York City-based Easton Design, offering her take on the future of Web design to Communication Arts.