Showing posts with label nir rosen. Show all posts
Showing posts with label nir rosen. Show all posts

Friday, February 18

Gaming Apologies: Empty Without Empathy

Last year, Bob Conrad was one of a few communicators who stood in defense of Toyota while it was savaged in media coverage over recalls. This year, ample evidence has been released that demonstrates Toyota was essentially proven to not be at fault for the accidents.I was less sympathetic, but only because Toyota made the decision to apologize too quickly. It had come before Toyota had even identified the problem.Why?...
 

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